Eric Cleveland Email & Phone Number

Wilmington, North Carolina, United States

Lowering Total Cost of Ownership for Industrial and IT Assets using Effective Leasing and Asset Management

Wilmington, North Carolina Area

Wilmington, North Carolina Area

Wilmington, North Carolina Area

Proactively develops, executes and maintains business development initiatives aligned with organizational goals for the purpose of assuring company growth, service development, public awareness and client satisfaction.

Played key role in Wells Fargo acquisition. Worked collaboratively with integration project team and Wachovia Securities personnel ensuring on–going communication and leadership between Wachovia staff and partners. • Interim Business Process Analyst accountable for project management and collaborating with committee members on operational change initiatives focused on customer facing social media and direct marketing collateral.• Exceeded 100% of customer score Line of Business Goal.• Achieved highest monthly close rate per loan officer in FY 2010.• Integral project member ensuring purchase readiness, online integration, and performance management.• Nominated for the People as a Competitive Advantage committee, Wells Fargo Home Mortgage Leaders Club in 2010.• Subject matter expert for four projects, including hands–on participation, recommendations, and guidance on platform–wide initiatives.

Held full accountability for leading sales force for referral relationships and creating strategic vision for growth.• Instrumental in transitioning operation to Wells Fargo working in partnership with Wells Fargo integration team while sustaining “Business as Usual” approach to clients and partners.• Successfully led sales staff in adopting Wells Fargo culture and sales process during merger retaining key personnel as part of WFA team.• Selected to contribute to Wachovia Securities referral relationship with Wells Fargo Mortgage leaders. Assisted project team with integration activities. Communicated complexities of the WS Financial Advisor population and worked directly with WS Financial Advisors to address client concerns in rapidly changing lending market and acquisition process. Maintained combined production forecasts for FY 2009. • Sustained on–going communication with financial advisors and Wachovia securities marketing staff, managed partner meetings, and executed process improvement initiatives aligned with partner expectations. Coached sales staff promoting process improvement and best practices and managed bottom 10% of producers in performance improvement plans. Repeatedly exceeded customer service goals.• Credited with producing year–over–year loan production increases, including 54% of production in FY 2008.• Doubled loan closing rate from 2006 to 2007.• Recipient of four performance awards from 2005 through 2007.

Wilmington, North Carolina Area

Held full accountability for training both existing and new employees.• Presented training and Financial Specialist Certification seminars to attendees at various venues and led Line of Business culture training sessions.• Composed and delivered sales and service team training on new loan products, policies, and business unit procedures.

Ba, Political Science

Education record