Eric Dunphy Email & Phone Number

Boston, Massachusetts, United States

- Managed and implemented Multiple Clinical Decision Support Extension enhancements - Created ServiceNow dashboards for Application Teams' key performance indicators - Performed Migration to Tableau reporting for Integration metrics - Performed role as one of the Extension's Team Data Courier & Release Manager for Maintenance support - Remediated integration projects for the Hyperdrive migration preparation - Co-Developed Strategy for BCA data tracking - Project Manager and integration analyst for Epic faxing Biscom Implementation project- Deployed multiple Vendor Services and internal applications including Patient Wisdom, Opt-In, Insight RX, REDCap, Ask a Radiologist, Interqual Auto review, Xealth, Trustee Premier, CIBMTR, Copernicus- Ushered Innovation initiatives for integrating OpenAI work including comparative extracts, chart summarizations, in basket auto categorization, foraging/weaver, Smart prompt- Provided Enterprise Architecture Council a portal to help manage Enterprise Technology Requests- Oversee Epic Vendor Service/Showroom/Open.Epic process to facilitate discussions and scoping efforts for integration of the 3rd party applications.

Charleston, South Carolina Area

Provide broad knowledge of Service-Now and ISSM processes to Applications teams- Develop Service-Now reports and metrics for IS leadership to monitor and prioritize incidentmanagement, project management, and change management- Represent Epic Applications as ISSM board member- Achieve EpicCare Proficient Certification with Honors for Inpatient Clinical Documentation in60 days (ahead of benchmark certification timeline)- Provide daily support and triage for Inpatient, Orders, and ED applications- Implement new Business Continuity Access process across all inpatient areas- Implement and administrate PointClickCare long term care application- Design and develop HL7 interface for remote ICU monitoring- Develop scoring calculator workbench to monitor high bleed risk pregnancies- Rapidly developed internal COVID-19 scoring system to help prioritize severity-of-illnesswithin ICU- Integrate GMR Transport App Orchard application into Epic for seamless CaseManagement Transportation process- Represent Application Architecture for Enterprise Change Enablement- Manage technical implementation of Philips CareEvent monitoring system for NICU, PICU,and PCICU- Manage technical implementation of Capnography scoring system with Philips etcO2equipment integration

- Develop and design an analytics database utilizing SQL and Microsoft Power BI for ahomegrown patient portal application with over 700,000 users- Provide Business Intelligence analysis and advise leadership teams on product direction- Design and implement Service-Now ITIL software to streamline triaging processes andcollaboration, create usage dashboards for team and leadership- Integrate Splunk reporting metrics for high-level usage of application data- Develop migration software for legacy document scanning application- Project management of security scans and processes- Provide tier 3 technical support for patient portal application- Implement use of remote support tool to address complex end-user issues

- Manage team of Application Analysts, Project Managers, and QA/Development Analysts- Report directly to Site CIO and advise senior leadership on technical recommendations- Hire and manage new staff and transitions- Maintain weekly one-on-ones and career growth plans for staff- Conduct yearly performance evaluations for team members and nurture professional andtechnical development- Crisis management for 36,000+ user Electronic Medical Record- Manage tier 1 and 2 analytical support for patient portal application with over 500,000 users- Work closely with development, analyst, and operations teams to address ongoingproduction issues across multiple organizational units in a decentralized support operation- Implement daily Scrum mechanics to address hot-button/high-impact issues- Co-manage bi-annual software releases for Meaningful Use stage 2 adoption- Implement 2-factor adaptive authentication mechanism for user base

- Manage events with over 4,000 attendees- Manage event staff of 40- Coordinate event locations, vendors, and marketing teams- Website design, implementation, and maintenance- Implement automated credit card processing and event management application - Implement event management mobile application

Greater Boston Area

- Database consulting and design- Design and implement systems for administrative purposes, online integration and usertemplates- Design and implement small business networks, routers, and wireless operations- Hardwire facilities for multiple connected workstations- Train customers in Microsoft Office products

- Tier two support for enterprise team, triage of technical issues related to a homegrownEMR application, Partners Patient Gateway and other integrated applications- Project management of HL7 data interface designs inbound to EMR- Project management of XML application service data inbound/outbound to EMR- Manage weekly application bug fix packs- Design and implement CRM tool for a team of over 40 Analysts across multipleorganizational units- Design and implement EMC Captiva scanning solution integration to EMR- Design and implement Microsoft SharePoint processes for analyst team for daily triage,support, EMR enhancements, enterprise practice database, interfaces, knowledge transfer

- Instruct and implement clinical software database for Magic NUR/eMAR/BMV 5.4 to 5.6- Solve integration issues with RXM, EDM, PCI, PHA, and OE databases.- NPR report writing and basic query attribute writing.

- Troubleshoot network configurations, ports, and LAN connectivity issues for 1,000+ users and 10,000+ devices- Administration and support academic health science center laptops/desktops, including peripherals.

Bachelor Of Science (B.S.), Computer Information Systems, 3.4

Activities and Societies: AITP, Presidential Scholarship, Resident Assistant, Student Technology Assistant Resident

Dual Enrollment, Computer/Information Technology Administration And Management, 3.8

High School/Secondary Diplomas And Certificates