Eric Eddy Email & Phone Number

Birmingham, AL, US

Birmingham, AL, US

Englewood, New Jersey, United States

As Director of Operations at Plugout, I lead and oversee the daily operations, ensuring efficiency and strict compliance with industry standards. I develop and implement comprehensive operational policies and procedures, manage budgets, and drive innovation to enhance processes. I coordinate cross-functional teams to ensure seamless project delivery and.

Birmingham, Alabama, United States

• Senior leader influencing product and service strategy for both the Access Control and Fire Alarm portfolios for the North America security and fire business units.
• Drive market share expansion by ensuring proper portfolio coverage and define go to market business strategies, prioritizing recurring services revenue and margin growth.
• Lead all efforts involving vendor relationships, contract negotiation and product evaluation.
• Develop product offering roadmaps and lead development of differentiated offerings, promotions, and change initiatives that maximize value to the company.
• Engage multiple cross organizational functions, ensuring alignment on strategy amongst sales, operations and marketing.

Birmingham, Alabama Area

• Operations leader driving business strategy for 115+ US based field technical specialist, supervisors, and support staff to perform technology site surveys, security assessments and pricing estimates and proposals.
• Coordinate with department heads across the organization, including sales, operations, and engineering to drive program efficiencies, develop meaningful Key Performance Indicator to measure program success.
• Plan and execute key business pursuits, to bring about enhanced, added value to both sales and engineering teams, and reduced average cost of sales support engagements by 30%

Alexandria, Virginia

• Senior level account management within the federal government and defense contractor verticals, focused on long term, headquarters level relationships – 143% to Plan.
• Interface with senior level customer executives to evaluate their security posture and exposures and collaborate with their teams to help shape their short and strategic long-term security planning.
• Lead the effort for all levels of the customer relationship and experience, from the infancy of relationship development to final assurances of the customer's post-sale satisfaction.

Alexandria, Virginia, United States

• Subject Mater Expert leading collaboration efforts with customer director level personnel in the federal government and defense contractor verticals to lead develop of comprehensive security solutions, long term.
• Regularly successful at driving increased value and captured revenue for the sale of many large enterprise, complex and integrated deployments for government agencies on fixed budgets.

Alexandria, Virginia, United States

• Collaborate with senior account executives, business development and proposal specialists to develop complex system design, project cost estimates, bid responses and technical documentation in the federal government.

Knoxville, Tennessee, United States

• Support the national account organization in East Tennessee / West North Carolina regions with facility and site assessments, project cost estimates and system design.
• Develop large UL2050 systems design and proposals for DOE/GOCO accounts in Oak Ridge for ADT Federal Systems Division.

Knoxville, Tennessee, United States

Various field positions (and subcontractor) throughout the south eastern US, starting as a residential installer, commercial installer, lead installer, technical project manager, project supervisor and project manager (to include Carter Brothers) - manage/lead large commercial installations of ADT Security Services projects throughout the southeast US.