Eric Fein Email & Phone Number

Brookfield, Connecticut, United States

Wilton, Connecticut, United States

• Directed team of 4 Managers and 34 Inside Sales Consultants to productivity increases for several KPIs, contributing to profit improving 180% to record levels by developing extraordinary value proposition to sell premium product in mature industry• Dramatically increased KPI revenue per call from $712 to $1286 (+80%) over 10-year period by hiring and developing top-notch salespeople, providing feedback and innovative strategies to improve sales performance• Significantly reduced Cost of Sales (COS) 38%, by successfully integrating Outside Sales with Inside Sales to form one cohesive team, a major contributor to record profit levels

Wilton, Connecticut, United States

• Led team of 3 Customer Service Managers and 34 Inside Sales/Contact Center Agents to highest customer satisfaction score ever (9.57 out of 10) by focusing on training for first-call resolution• Increased secondary revenue by 54% by driving department KPIs through data analysis and coaching• Improved time to answer (TTA) inbound calls by 17% and abandon rate (ABR) by 60% through operational tracking and reporting• Spearheaded work from home (WFH) pilot program and trained multiple agents to work from home providing the ability to expand beyond the physical limitations of the office.

Wilton, Connecticut, United States

• Supervised team of 3 Sales Managers and 24 Outside Sales Consultants improving KPI metrics for closing rate from 57.6% to 65.0% by training and coaching Sales Managers• Added $300K to profit by creating a strong value proposition for clients, reducing average discount by 33%• Increased field sales performance from $15.42/task to $27.81/task, translating to an additional $587K in sales by developing training material for all field employees to enhance sales and customer satisfaction• Reduce operational expenses by $500K by leading transition from in-home sales to using the Zoom platform to perform virtual consultations during Covid.

Wilton, Connecticut, United States

• Increased $900K by retraining and mentoring Inside Sales team • Improved recycling revenue by 167% by providing feedback on best practices for closing sales calls• Improved department KPI metrics for closing rate (+3.7%) and revenue per call (+13.3%)

Wilton, Connecticut, United States

• Trained and developed newly hired sales professionals for Northeast, leading to KPI closing rate improvement from 53% to 60%• Achieved market penetration in underperforming markets, closing ~70% of calls (company average 53%) by customizing sales presentations to build brand equity, emphasizing benefits of premium product, exceptional quality, and incomparable service over much lower cost competitors

Beacon Falls, Connecticut, United States

• Managed staff and operations for three facilities with annual sales in excess of $16 million• Improved productivity by 67% by implementing best methods practice for production throughput• Reduced staff while maintaining new productivity levels - annualized savings of $75K• Identified and reduced excessive operational expenses - annualized savings of $100K

• Supervised 3 District Managers, 5 Area Supervisors and 325 employees at 65 retail locations, producing $20 million in annual sales; focused on training & development, leading to increased sales of 5.2%• Developed staff for greater responsibility, promoting 1 Area Supervisor to District Manager and 2 Store Managers to Area Supervisors. • Increased sales by 5.2% by expanding influencer alliances and utilizing marketing program to increase market share and sales

Chicago, Illinois, United States

• Directed 3 Area Supervisors and 100 employees, producing $8 million in annual sales• Created and implemented reports to identify productivity inconsistencies and inventory imbalances, leading to increased sales of 8% while company sales decreased 3%• Expanded and developed alliances with key influencers and implemented program to expand customer base, resulting in increased market share and sales revenue

Chicago, Illinois, United States

• Managed and led staff of 60 employees, producing annual sales exceeding $5 million• Increased sales 9-10% by establishing and presenting Training & Development seminars to improve staff performance

Master Of Business Administration (Mba), Marketing, Magna Cum Laude

Bachelor Of Business Administration (Bba), Marketing, Summa Cum Laude