Eric Mackay Email & Phone Number

Madison, WI, US

Provides specialized project management, business analysis, data analysis and reporting expertise within the Degree Audit and Academic Programs team.Build and maintain data integrations between the Student Information System (SIS) and the Degree Audit Reporting System (DARS) that perform create, read, update, and delete database operations.

• Product Owner of the Degree Audit Reporting System (DARS), used for advising, degree clearance, analysis, and reporting of over 1,000,000 audits requested each year.
• Manages a team of 4 Software Engineers, directs project prioritization, leads backlog refinement, and ensures sprint goals are aligned with office priorities.
• Responsible for conducting campus-wide training, overseeing user experience research, auditing functional operations, and setting software development priorities around new features and operational health
• Oversee all academic structure, course catalog, and academic calendar maintenance including supervision of 2 academic staff responsible for implementing academic/curricular changes.
• Translate business needs and technical specifications for degree audit, curriculum, and academic catalogsystems between IT developers, functional administrators, external product vendors, and campus end-users.

School Of Human Ecology

• Oversaw all administrative aspects of the School of Human Ecology graduate programs—including assessment plans, scholarship appropriations, curriculum and graduate assistantship assignments.
• Designed and maintained relational databases for tracking and reporting graduate student academic progress, scholarship and employment data.
• Primary resource for graduate students and faculty in interpreting department, School, and University policies.
• Coordinated the SoHE Graduate Research Scholars program—a fellowship program for supporting high-achieving underrepresented graduate students.
• Developed and implemented strategies to increase diversity in the recruited student applicant pool. Tracked, analyzed, and assessed the effectiveness of said strategies.

Platteville, WI

• Provides academic guidance to 300 graduate students in the online MS-Organizational Change Leadership and MS-Integrated Supply Chain Management programs.
• Chair of Retention and Analytics Committee. Leads project teams in the planning and implementation of retention-related projects that support data-driven policymaking.
• Responsible for the development and execution of an outreach communication strategy focused on supporting and engaging with non-traditional/adult learners.
• Educates members of the Advising and Communications Committees on program changes and course developments in progress for the aforementioned Master’s programs.
• Collaborates with faculty and program coordinators to expand the capacity of the Distance Learning Center to support student learning and development.

Madison, WI

• Supervised, hired, and trained 21 undergraduate and graduate student staff in a residence hall of 1170 freshmen.
• Created and facilitated training sessions for staff ranging on topics from student development theory to effective confrontation tactics.
• Developed and oversaw a programming model for 18 Resident Assistants that produced nearly 750 academic and social programs over two years.
• Created surveys to capture student perceptions and behaviors, interpreted the data received, prepared reports to share results, and developed staff trainings intended to improve future results.
• Adjudicated over 100 student conduct cases annually to determine whether policy violations occurred and issued sanctions accordingly.
• Collaborated with academic and student affairs professionals within and outside of University Housing to provide resources, both personal and academic, to students in Witte Hall.

Stevens Point, WI

• Investigated, evaluated, and settled physical damage and bodily injury auto insurance claims in accordance with the complex insurance regulations that vary among 49 states.
• Managed between 60-100 claim files concurrently through the ACCLAIM software system.
• Settled catastrophic loss claims with clients that often exceeded $500,000 in damages.
• Regularly conducted investigative interviews of police officers, attorneys, and claimants in a fast-paced, high accountability work environment.

Master Of Science (Ms) In Education, Educational Leadership And Policy Analysis

Activities and Societies: Educational Innovation Advisory Committee, Associated Students of MadisonThe Educational Leadership and Policy.

Bachelor Of Arts (Ba), Political Science And Spanish Studies

Activities and Societies: National Society of Collegiate Scholars Men's Club SoccerWith a double-major in Political Science and Spanish.