- Oversee day-to-day operations related to daily workflows; ensuring high level of responsibility, efficiency, urgency, quality & execution.- Handle high risk escalations and communicate effectively cross-functionally- Identify, investigate, analyze possible cases of regulatory compliance risks and violations- Design, develop, implement solutions to mitigate various risks through policy, process, or product initiatives.

- Lead and manage a team of up to five salaried Site Managers and 10 hourly Shift Lead supervisors who oversee a group of up to 350+ Personal Shoppers to ensure flawless service delivery to our customers daily- Own efficiency and quality metrics by leveraging data insights to drive impactful results - Oversee operations at up to 40+ partner retailer locations over an area of 300+ sq miles across two geographies of Philadelphia & Pittsburgh - Help to drive regional growth through launching new coverage areas and shopper acquisition- Develop and manage retail partner relationships at the local and regional level- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset- Initiate and lead processes to ensure qualified applicants join our Personal Shopper team- Maintain a high Emotional IQ and ability to work with, coach, and manage a diverse workforce- Provide an operational perspective to teams at HQ including Logistics and Community Operations to ensure best practices and protocols.

- Manage two 50,000 sq. ft. sites with a total daily headcount of 5 supervisor level team members and 60+ associates.- Responsible for 2,000 labor hours, 260k Outbound Volume weekly.- Manage an inventory of nearly 3 million third-party (3PS) freight, focusing on ensuring 3PS freight is received and inventoried within 3-day service level agreement.- Increased productivity 7.8% and decreased quality errors 2% month over month while transitioning site to a new operational format.- Report out daily to senior level management on building performance and labor planning to stay within the operational budget.

- Accepted "stretch" role as a Process Assistant to Area Manager due to site staffing needs.- Exceeded Outbound Ship Dock benchmark goal by 4.5% during tenure as Interim Area Manager.- Ensured on time fulfillment of 20+ critical trailer loads daily.- Shipped 160k+ customer orders while managing 225+ labor hours daily to stay within operational budget.- Responsible for operation of 125,000 sq. ft. Outbound Ship Dock including productivity, safety, and process improvement.

- Lead Gemba meetings to address efficient workflow, identify safety hazards, evaluate department performance, and to review associate barriers.- Track, report, and allocate labor based on trend analysis of efficiency metrics.- Communicate duties and expectations to associates daily.- Perform area readiness walks.- Coach, train, and develop associates in multiple roles to assist in their career development.- Identify opportunities for growth within the department.- Lead daily start of shift meetings with department associates.

- Coach, train, and advise team members in efficient and safe practices to meet customer demands. - Process guide responsible for overseeing 60+ associates while ensuring efficient and safe work practices.- Partnered with management to implement a new process that resulted in productivity over 2x more efficient than the site average. - Perform process audits for new hires to ensure learning progress.- PIT/TDR certified- Sortation and Fulfillment center experience

- Assemble customer orders, receive and stow product while ensuring accuracy of order fulfillment at 150%+ average productivity rate.

- Contributed in improving the branch customer service score 13% in just 2 months resulting in the highest score in the Philadelphia region.- Exceeded expectations of key sales metric by 40% within the first month, recognized as the “Best of the Best."- Utilized software to complete, update, and follow up on customer rental contracts.- Communicated benefits of Enterprise products to customers daily.- Marketed to prospective referral sources.

- Trained and supervised colleagues in areas including procedural compliance, safe work center practices, and operation of a multi-million dollar computer network system.- Provided daily hardware and software technical support for military computer and communications hardware, software, and equipment.- Attained a SECRET security clearance for the dissemination of classified information over a digital network.- Successfully completed 3 Western Pacific deployments.

- Averaged 160% productivity output during tenure- Received and sorted freight while ensuring accuracy of orders.- Performed inventory audits.