Eric Rodriguez Email & Phone Number

• Collaborated with development teams to come up with viable solutions for internal customers requests.
• Identified process efficiencies and produced business requirements documents to present findings to senior managers.
• Conducted informational sessions, as a subject matter expert, for developers to understand the way the customers utilize the applications being worked on.

• Serving as the Product Owner to document improvement themes in confluence, epics in Jira, and stories.
• Work closely with stakeholders to understand business needs and how users interact with internal software.
• Lead the execution of UAT testing by facilitating end-to-end testing.

Dallas-Fort Worth Metroplex

• Liaison between developers, product owners, and scrum master; fostering communication and clear understanding of business requirements.
• Actively participate in scrum ceremonies including sprint planning, daily stand-ups, retrospectives, demonstrations, and story grooming.
• Involved in design and execution of test plans, cases, and procedures to validate work performed by application developers.
• Extensively use JIRA tool to create features, identify defects, and compile information for document resolutions.
• Collaborated with stakeholders and team members to continuously deliver quality results.

Dallas/Fort Worth Area

• Schedule over 7,000 pilots in accordance with Federal Aviation Regulations (FAR) requirements while maximizing revenue opportunities for over 3,000 daily flights.
• Remain in compliance with FAR's contractual obligations when reacting to unforeseen circumstances, such as COVID-19 and irregular operations.
• Reduce error payments by validating contractual agreements resulting in cost savings to the company.
• Foster an environment of teamwork by volunteering to headset train and mentor new hires.

• Developed standard operating procedures, that supported logistical functions, including: project planning, inventory management, forecasting, and property management.
• Reported and tracked data to improve support quality and protect financial bottom line.
• Managed all logistics processes for select domestic and overseas installations.
• Ensured accurate and efficient methods of distribution to reduce overall cost for theFederal Government.
• Accountableformulti-milliondollarbudgets.
• Verified that embassy funds were properly expensed and in compliance with USGovernment purchasing regulations.

• Developed standard operating procedures for logistical functions, including: project planning and property management.
• Managed the receiving, storage, order selection, and shipping departments within the promotional merchandise sectionsof the warehouse.
• Worked closely with quality control leaders to generate and implement a plan on reducing the number of “mis-picks” andverify that stores are getting the correct merchandise requested.
• Tracked inventory with warehouse management systems to provide weekly product counts and explain variances.

Education record

B.A., Marketing, Supply Chain