Eric Shani Email & Phone Number

California, United States

Los Angeles, California, United States

Culinary Services provides temporary and permanent employment opportunities within the food and beverage sectors throughout California.• Played a pivotal role in regional operations management with a focus on human resources and recruiting, adeptly leading a team of 22 direct reports and overseeing up to 1500 temporary employees, contributing to a revenue exceeding $22M.• Drove a $10M increase in revenue during the first year by conducting in-depth market analysis and refining the recruitment process for efficiency.• Implemented transformative improvements in the hiring process, including the introduction of phone call evaluations, script optimization, and the development of training programs, which streamlined employee onboarding from 2 weeks to 24 hours and cut hiring costs by 50%+.• Led the successful implementation of a cloud-based electronic system, enhancing recruiter productivity by enabling them to engage with more candidates daily without sacrificing service quality, thereby increasing the weekly onboarding rate from 12 to 70 employees.• Increased onboarding rate from 12 to 150 new employees per week, while reducing labor costs within the process by 50%.• Developed and rolled out tailored programs and initiatives that catered to the specific needs of clients and adhered to industry best practices, resulting in increased referrals and heightened customer loyalty, and expanding the client base by 5%.• Created a formalized system for addressing escalated client service issues promptly, significantly reducing fee adjustments and errors, and enhancing overall client satisfaction.

Los Angeles, California

Mount Sinai provides traditional funeral and mortuary services and is the largest Jewish cemetery organization in the state of California.• Held a key position in overseeing operations with a keen emphasis on elevating customer service quality across various locations. • Managed a dynamic team of four direct reports and up to 40 employees, with stewardship over an annual budget of $4M.• Achieved impressive financial growth, enhancing bottom-line revenue by $300K+ through strategic pricing and market analysis initiatives, coupled with a focus on customer satisfaction; successfully renegotiated contracts with wholesalers to secure more favorable terms.• Instrumental in elevating customer service standards through the implementation of detailed phone call evaluations, script refinements, and the development of targeted training programs, significantly improving employee onboarding processes.• Spearheaded the implementation of a cloud-based CRM system, empowering counselors to increase daily interactions with families without sacrificing service quality. Streamlined the service management process to realize productivity improvements.• Launched innovative programs and initiatives tailored to meet the distinct needs of clients and align with industry best practices, resulting in enhanced referrals and strengthened customer loyalty; these strategic changes contributed to a 5% increase in the client base.• Developed and introduced a structured approach to managing escalated client service issues, effectively reducing fee adjustments and minimizing errors through prompt and decisive responses.

Los Angeles, California

Committed Inc. Restaurant Group is a Hospitality company that operates restaurants and bars in Los Angeles.• Spearheaded the strategic vision, planning, and comprehensive execution of operational processes for a multi-restaurant enterprise, holding full responsibility for profit and loss (P&L). • Directed a team comprising over five managers and 90+ employees, managing extensive operational domains including budgeting, payroll, scheduling, facilities upkeep, new hire integration, event orchestration, and marketing endeavors.• Achieved consistent year-over-year (YOY) revenue growth of 3% to 10%, enhancing profitability through meticulous cost control measures, dynamic marketing strategies, and the strategic overhaul of the beverage program. • Achieved economies of scale by consolidating vendors and secured advantageous terms through adept negotiation with new suppliers.• Collaborated with the Executive Chef and Bar Managers to innovate and introduce menus that captivated customers.• Over a span of four years, successfully initiated and brought to fruition the launch of three full-service bars and restaurants, overseeing all phases of project management from market analysis to operational commencement, doubling YOY gross revenue from $2M to $4M.• Amplified customer engagement and broadened the brand’s digital footprint through strategic social media marketing campaigns and effective online presence management, including website updates.• Instituted and enforced standard operating procedures, streamlined job roles, and eradicated operational redundancies, culminating in a boost in nightly sales and a reduction in staffing expenses by 10%.• Implemented employee-centric reforms such as enhancing workplace conditions, revamping the incentive framework, and introducing thorough performance reviews, resulting in a remarkable 70% improvement in staff retention rates, significantly exceeding the industry norm of 30%.

Los Angeles County, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

Clothing Company that produced and distributed streetwear clothing made in Los Angeles. Included manufacturing cut and sew pieces and silk-screened T-shirts.