Eric Song Email & Phone Number

Milton, On, Ca

Stoufville, Ontario

As a Quality Engineering leader, I have consistently driven transformative initiatives that align quality strategies with organizational goals. I presented key quality engineering strategies and metrics to senior leadership, ensuring alignment on initiatives and measurable progress. At Portfolio+, I spearheaded the first automation initiative in 25 years, achieving a 40% reduction in overall testing time while streamlining QA processes. By developing data-driven testing strategies and introducing a real-time QA metrics dashboard, I enhanced visibility and facilitated informed decision-making.My expertise lies in championing automation, data analytics, and innovative solutions, integrating advanced frameworks like AccelQ to optimize testing processes and adopt cutting-edge technologies such as AI and machine learning. I collaborated cross-functionally with Engineering and Product teams to reduce cycle times and improve test coverage. Additionally, I successfully led the transition from traditional processes to Agile methodologies across the organization, fostering scalability and improving resource allocation through a comprehensive continuous improvement strategy.

Toronto, Ontario, Canada

Quality Engineering Manager at Super.com, I have driven impactful initiatives that enhanced product reliability and customer satisfaction. By leading quality efforts, I achieved a 40% reduction in user failure rates, significantly improving product performance and customer trust. I implemented advanced test automation strategies, seamlessly integrating them into CI/CD pipelines to enable efficient and reliable software releases.My approach emphasizes innovation and continuous improvement, adopting cutting-edge technologies and frameworks to stay ahead of industry standards. I developed and monitored OKRs for the QA team, ensuring alignment with organizational priorities and fostering accountability in achieving results. Collaborating closely with senior leadership, I provided strategic insights and recommendations to align quality engineering efforts with broader business objectives, supporting sustainable growth and operational excellence.

Toronto, Canada Area

End-to-End QA Management: Led the development, implementation, and management of comprehensive QA processes for internal SaaS and CRM products.Team Leadership: Assembled and led a high-performing QA engineering team with a diverse skill set, effectively addressing and exceeding organizational objectives.Automation Transition: Transitioned QA practices from manual to automation-focused methodologies, increasing testing efficiency by 35% and accelerating release cycles.Bug Process Optimization: Streamlined the bug process to ensure optimal prioritization and resolution, enhancing overall product quality.Metrics and Reporting: Implemented a KPI metrics dashboard to report to senior leadership, identifying areas for improvement in quality and driving data-driven decisions.CI Pipeline Integration: Integrated an automation framework into the CI pipeline, streamlining processes and significantly enhancing efficiency.Compliance and Reporting: Prepared and submitted reports for SOC2 compliance audits on an annual basis, ensuring adherence to regulatory standards.

Toronto, Canada Area

Merger with Seequent and Geosoft Inc.

Toronto

Project Leadership: Led diverse Agile and Waterfall projects, managing language builds and customer-centric maintenance releases to ensure timely and high-quality deliverables.Issue Resolution: Investigated and resolved issues through comprehensive reporting and analysis, collaborating with developers to uncover root causes of defects and improve product stability.Deployment Acceleration: Accelerated deployment velocity by 25% through the implementation of efficient processes and streamlined workflows.Regression Testing: Improved the regression suite to achieve a 95% pass rate, ensuring the health and quality of production and staging environments.Requirement Prioritization: Optimized requirement and story prioritization using JIRA, enhancing project management and delivery efficiency.Coordination and Monitoring: Coordinated meetings, monitored testing processes, and ensured that documentation and implementation were consistently on track.Continuous Improvement: Ensured adherence to best practices and assessed procedures for continuous improvement, driving quality and operational excellence.

Waterloo, Ontario

Team Leadership: Led efforts for both onsite and offshore team members, optimizing collaboration and increasing productivity by 25%.Project Leadership: Played a pivotal role as Test Lead on multiple projects, including internal mobile applications for BlackBerry 10 and enterprise systems.Process Improvement: Revolutionized the process for testing operational changes to the Remedy Enterprise Ticketing System, reducing defect leakage by 35%.Testing Coordination: Coordinated comprehensive testing activities for the BlackBerry Expert Service Center and BlackBerry Agent Support Center, improving issue resolution times by 20%.Exploratory Testing: Guided the implementation of Exploratory Testing methods across all teams, enhancing testing effectiveness and adaptability.Metrics and Quality Improvement: Improved quality levels by streamlining tools to gather critical metrics, facilitating better decision-making.Application Validation: Validated functionality and reliability of internal applications for The Playbook and BlackBerry 10 devices, ensuring seamless performance and user satisfaction.

Toronto, Ontario

Operational Management: Ensured the day-to-day functioning of CBC.ca's website platform, applications, and tools, achieving 99.9% uptime and providing a seamless user experience.User Requirements and Upgrades: Analyzed user requirements, performed upgrades, and supported existing applications, reducing issue resolution time by 30% through proactive risk assessments.Impact Reporting: Prepared detailed impact reports and provided actionable recommendations to project managers and stakeholders, leading to a 20% improvement in project outcomes.Systems Administration: Managed daily systems administration for CBC.ca's back-end servers, enhancing server performance by 25% and minimizing downtime.QA Collaboration: Collaborated with the QA team to create comprehensive test designs and strategies, increasing test coverage by 40% and improving defect detection rates.

-Assessing the low to medium risk of each customer that is past due on their payments on any TD Canada Trust credit products.-Use the Collection Call Model to make firm arrangements with customers maintaining the focus on customer service- Learning about all the TD Canada Trust Products.

Toronto, Canada Area

- Provide exceptional customer service to customers by processing their transactions in an efficient and friendly manner. - To have knowledge of all TD Canada Trust products and services.- Responsible for cash box and to be able to count and balance at theend of every shift. Completed all compliance-training courses for- TD Canada Trust privacy policies and procedures, and Identitytheft.

Education record

Bachelor'S Degree, Accounting