Eric Song Email & Phone Number

Milton, ON, CA

Stoufville, Ontario

As a Quality Engineering leader, I have consistently driven transformative initiatives that align quality strategies with organizational goals. I presented key quality engineering strategies and metrics to senior leadership, ensuring alignment on initiatives and measurable progress. At Portfolio+, I spearheaded the first automation initiative in 25 years.

Toronto, Ontario, Canada

Quality Engineering Manager at Super.com, I have driven impactful initiatives that enhanced product reliability and customer satisfaction. By leading quality efforts, I achieved a 40% reduction in user failure rates, significantly improving product performance and customer trust. I implemented advanced test automation strategies, seamlessly integrating.

Toronto, Canada Area

End-to-End QA Management: Led the development, implementation, and management of comprehensive QA processes for internal SaaS and CRM products.Team Leadership: Assembled and led a high-performing QA engineering team with a diverse skill set, effectively addressing and exceeding organizational objectives.Automation Transition: Transitioned QA practices from.

Toronto, Canada Area

Merger with Seequent and Geosoft Inc.

Toronto

Project Leadership: Led diverse Agile and Waterfall projects, managing language builds and customer-centric maintenance releases to ensure timely and high-quality deliverables.Issue Resolution: Investigated and resolved issues through comprehensive reporting and analysis, collaborating with developers to uncover root causes of defects and improve product.

Waterloo, Ontario

Team Leadership: Led efforts for both onsite and offshore team members, optimizing collaboration and increasing productivity by 25%.Project Leadership: Played a pivotal role as Test Lead on multiple projects, including internal mobile applications for BlackBerry 10 and enterprise systems.Process Improvement: Revolutionized the process for testing.

Toronto, Ontario

Operational Management: Ensured the day-to-day functioning of CBC.ca's website platform, applications, and tools, achieving 99.9% uptime and providing a seamless user experience.User Requirements and Upgrades: Analyzed user requirements, performed upgrades, and supported existing applications, reducing issue resolution time by 30% through proactive risk.

-Assessing the low to medium risk of each customer that is past due on their payments on any TD Canada Trust credit products.-Use the Collection Call Model to make firm arrangements with customers maintaining the focus on customer service- Learning about all the TD Canada Trust Products.

Toronto, Canada Area

- Provide exceptional customer service to customers by processing their transactions in an efficient and friendly manner. - To have knowledge of all TD Canada Trust products and services.- Responsible for cash box and to be able to count and balance at theend of every shift. Completed all compliance-training courses for- TD Canada Trust privacy policies.

Education record

Bachelor'S Degree, Accounting