Eric Triplett Email & Phone Number

Scottsdale, Arizona, United States

Remote

Phoenix, Arizona, United States

Promoted from supervisor to manager within six months for continued success in exceeding goalsWork directly with the team to meet or exceed defined KPIs, specifically around response time and customer satisfactionEvaluate staffing plans and scheduling to ensure expected volume will be handled within SLA targets in a multi/omnichannel customer care environmentResearch and implement process improvements to increase team efficiencies and effectivenessParticipate in team reviews, inspect/drive action plans to address performance deficitsIdentify trends and provide feedback to other department heads, as required, to addressTravel to outsourced locations for training sessions, business reviews, and to ensure the overall quality of serviceCollaborate with internal, cross-functional departments as requiredRepresent Turo’s mission, vision, and values with integrity and professionalism

Phoenix, Arizona, United States

Promoted from escalation lead to supervisor within seven months for exceptional performance and demonstrating leadership qualitiesDirectly supervised team of escalation leads who handle inquiries about Host and Guest accounts, Turo services and to ensure highest quality of service and issue resolutionEvaluated escalation lead staffing and scheduling to ensure expected volume will be handled within SLA targetsResearched and implemented process improvements to increase team efficiencies and effectivenessParticipated in business reviews, inspect/drive action plans to address performance deficitsIdentify trends and provide feedback to other department heads, as requiredCollaborate with internal, cross-functional departments as required

Scottsdale, Arizona, United States

Provide exceptional customer service for Turo owners, travelers, and internal customersWhen possible, assist Turo members in the self-resolution processReview First Notice of Loss (FNOL) reports and triage assignments to the claims associatesCoordinate claims processing with Turo's outside vendors

Scottsdale, Arizona, United States

Provide exceptional customer service for Turo owners, travelers, and internal customersWhen possible, assist Turo members in the self-resolution processReview FNOL reports and triage assignments to the claims associatesCoordinate claims processing with Turo's outside vendors

Phoenix, Arizona Area

Capture First Notice of Loss (FNOL) in LossPoint from individuals involved or representing those involvedObtain facts of loss to determine liability and exposure for handling, identify higher levels of exposure to assess and route to escalated teamsReview estimates for accurate parts and labor rates before issuing payment and adjust rental days accordinglyComplete proper summaries and forward files to subrogation for collection via ClaimsCentralVerify receipt of state-specific Title, Lienholder and Registration documents before issuing final payment on total loss vehicles

Cortez, Co

Achieved double-digit growth for our top dealers and won the REI Vendor of the Year Award for four consecutive years.Collaborated with other department leaders to develop powerful sales presentations to our key dealers.Assumed full charge for the collection of preseason / forecast orders, then examined, commented, and sent revisions to our top dealers for their final review.Delegated the flow of seasonal orders for key accounts from original in-bound to final delivery via EDI and Microsoft Dynamics NAV.Communicated in-season forecast-to-purchase performance data to our top dealers and develop a corrective strategy for any overages or shortfalls.Headed and maintained detailed records of all Key Account contracts, VTA’s, special programs and agreements.Represented the needs of our top dealers in all facets of Osprey business operations and vice versa.Researched and safeguarded the inventory needs of our top dealers in the purchasing process and mid-season chase buys.Actively participated in key dealer presentations and events focused on preseason selling, prototype feedback, retail floor planning and merchandising.

Cortez, Co

Guaranteed on-time, accurate and complete order entry by the CS Team twice per year and provide appropriate tracking of account and rep participation and summary reporting to Sales Director.Created and maintained complete list of Special Deals – any agreements deviating from our standard discounts, terms, pricing or products – including a master list of any SMU’s (in conjunction with Purchasing Manager). Coordinated seasonal territory, event and trade show travel for CS Team. Collaborated with IT and Purchasing Manger to assure timely and accurate ATS reporting is available to CS Team. Managed monthly oversight of open orders, managing of older orders and any backorders to help maximize product flow to dealers.Analyzed and revised details of monthly open orders with CS Team to determine monthly Ship Goal. Established regular re-forecasting by each CS Rep of all key accounts in each territory to provide best product representation and availability to all dealers.

Cortez, Co

Provided industry-leading customer service and support to the sales rep force, retail dealer base, as well as end-users to facilitate smooth product flow from Osprey. Established positive relationships with all customers to further strengthen product brand and company reputation.Verified all incoming orders into system and outgoing shipments to the Operations Team for timely release of preseason orders to dealers in delegated territories.Screened daily sales order aspects of accounts in Northwest, Rocky Mountain and Southwest territories.Offered assistance to buyers relative to existing stock levels in stores assist shop employees with inquiries regarding fit and sizing of product to their retail customers.Headed the management of the Dealer Locator for delegated territories and for all territories on Osprey website.Worked closely with Pro Purchase Manager to complete all industry sales, from Pro to Employee Purchase and Clinic Deals.

Portland, Oregon Area

Presented information regarding Financial Aid eligibility and processing to all prospective and current students.Worked with the Director of Financial Aid in coordinating and implementing all aspects of the FFELP, Alternative and Provincial Student Loan Programs; including certification and disbursement of all loans, grants and scholarships.Collaborated with the Director of Financial Aid in coordinating all student pre-claim accounts and default management.Headed the Federal Work Study Program. Updated online job board and maintain Excel spreadsheets to monitor fund expenditures, reconcile accounts monthly with Payroll Department.Directed on-campus employees to develop work study positions and actively maintained contact with all off-campus employers to provide information regarding program regulations.

Prescott, Az

Advised students about the various financial aid programs, eligibility criteria, application procedures, verification standards, academic progress requirements, debt management and College and Department of Education regulations.Conducted new student entrance interviews to obtain information and analyze student and parent financial profiles in determining eligibility for aid. Submitted loans and follow through with guarantors and lenders to ensure loans are disbursed while also resolving issues regarding default, duplicate loans and denied loans.Inspected student files for compliance with federal, state and institution regulations, completed the verification process and confirmed academic progress eligibility prior to releasing FFEL financial aid funds.Joined forces with the Student Employment Coordinator in awarding Federal Work Study to students in record time. Managed all content on the Prescott College Scholarship web page.