Erick Chavez Email & Phone Number

Chicago, Il, Us

New York, New York, Us

New York, New York, Us

Chicago, Il, Us

Chicago, Il, Us

• Conduct initial consumer credit analysis to ensure accuracy of information provided while determining credit eligibility per our risk parameters in regard to credit worthiness, debt to income ratios, and loan to value percentages on collateral• Resolve system generated identity check alerts by gathering and validating relevant supporting documentation • Determine the necessary documentation required to calculate an applicant’s income based on their in-come structure and accurately calculate their income after receiving that documentation• Examine all collateral, income, and identification documentation that is submitted for potential fraud and/or identity theft• Make a credit recommendation to credit manager based on information reviewed that fits within the credit union’s credit risk policy. • Stay up to date on the current fraud trends and red flags that have been identified by the credit union

Chicago, Illinois, Us

-Managed the customer outreach process to attain customer feedback on satisfaction with their overall experience with our employees, branch, and bank as a whole-Tracked and analyzed the results of our customer satisfaction surveys to identify trends in what our areas of strength and weakness were in order to implement changes -Inputted and managed loan applications through closing-Served as the point of contact for clients during the loan application process while working closely with the loan processors and underwriters to ensure we have all of the necessary documentation to decision, underwrite, and close the loan-Provided clients with financial needs assessments and through those conversations made recommendations on banking services that would be most beneficial to them-Partnered with business and commercial banking officers to make loan recommendations based on analyzing balance and cash flow trends in business operating accounts-Performed internal bank audits in relation to bank functions and various security procedures -Implemented, monitored, and tracked branch processes in order to develop risk management reporting to ensure compliance with internal policies and procedures-Managed internal branch processes including performance management, time management, coaching, and development-Worked in conjunction with risk to ensure compliance and assist in research and reporting -Adhered to bank policies and procedures as it related to BSA, AML, and UDAAP guidelines -Processed CTRs, Suspicious Activity Reports and Monetary Instrument Logs-Processed customer EFT claims in accordance with Regulation E

Minneapolis, Mn, Us

-Established professional relationships with every personal and business client by building rapport and following up to evaluate and assess their ongoing banking needs-Collaborated with business partners from various sectors of the bank to ensure all customer needs are met and that we are operating within our guidelines-Created various Microsoft Excel spreadsheets to assist in tracking progress and trends in sales, training, and customer service survey results-Worked closely with our Consumer Lending Operations team to get personal loans, auto loans, and home equity loans from application to closing-Analyzed credit application documents including, but not limited to: credit reports, tax returns, and insurance documents-Partnered with tellers to share new ways of maximizing operational efficiency while at the same time uncovering sales opportunities

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Justice Studies