- Supported application end users by managing end-to-end resolution of reported application issues. Worked with external application vendors, as well as internal CIBC technology teams to identify root cause, assess business/user impact, and determine an effective solution. - Managed implementation of application maintenance releases, coordinating activities with both third party application vendors and the business acceptance testers.- Represented application changes at Change Management meetings to ensure no conflicts with other scheduled upstream/downstream application changes. - Involved in various projects and initiatives as key application resource, advising project team with respect to current application functionality. Reviewed business requirements and solution documents to record changes to application functionality and business processes.- Performed after-hours Business Acceptance Testing on supported applications.- Worked with CIBC infrastructure operations team and external vendors to secure new file transmissions, as well as migrate existing unsecured feeds.- Coordinated pilot testing of end-user client software updates.

- QA tested application change requests, received via HP Quality Centre / ALM ticketing system. - Created and documented test cases within HP Quality Centre / ALM application, and executed the test cases within the respective application test environment. - Prepared application test environments both manually and by requesting data backup/restores from the vendor.- Worked with the application change requestors to clarify business requirements, explain test strategy, and verify results.- Consulted with application vendors to resolve any discovered testing variances.

- Generated ad-hoc financial reports upon request by the branch for PPS accounts (transaction histories, capital gains/losses).- Responded to branch inquiries pertaining to client accounts, and investigated escalated issues (statement issues, fee calculations). - Processed daily pooled fund trades in mutual fund book of record system, verifying appropriate KYC information. - Coordinated day end mutual fund price uploads to external vendor, ensuring mutual fund prices loaded in respective systems. Worked with CIBC Mellon and vendor to resolve any pricing reconciliation issues.