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@kafene.com
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Erick Farfan is listed as Workforce Management / Trainer at Kafene at Kafene, a company with 23 employees, based in Cartersville, Georgia, United States. AeroLeads shows a work email signal at kafene.com and a matched LinkedIn profile for Erick Farfan.
Erick Farfan previously worked as Workforce Management / Training Manager at Kafene and Trainer at Kafene.
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Hello!Currently, I work as a Trainer at Kafene, where I enjoy analyzing data and developing people to reach their full potential. My journey in customer service and quality assurance began 11 years ago as a Customer Service Representative. I quickly advanced to Quality Performance Coach, managing a team of 20-25 bilingual agents.I later took on the role of System Administrator for Call Miner, mastering speech analytics and significantly reducing call avoidance. This experience led me to a Data Analyst position, where I created complex reports for call and agent metrics.In February 2022, I joined Kafene as a Trainer, excited to grow and contribute to the team's success. I value continuous improvement and strive to excel every day, bringing my skills and experience to deliver exceptional performance in every role.
Listed skills include Teamwork, Analytical Skills, Microsoft Excel, Speech Analytics, and 6 others.
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A career timeline built from the work history available for this profile.
New York, New York, United States
Creates and conducts regular training sessions for the Collections & Customer Service team, including new hire training. Manages all aspects of the Five9 system including setup, configuration, administration of the contact center platform and optimizing outbound dialer campaigns and inbound skilling. Ensures outbound dialer campaign organization to sustain.
Atlanta, Georgia, United States
Analyzed and reported call center metrics, sales, and marketing data to identify trends and discrepancies. Cleaned and prepared data from various sources for analysis and visualized data for key stakeholders. Collaborated across departments to ensure accurate and timely reporting. Assisted in the auditing of agent calls for Quality Assurance purposes.
Atlanta, Georgia, United States
Assisted with Call Center reporting (daily, weekly, monthly) such as Call Metrics, Agent Performance, and Agent Quality Assurance Scores. Supported higher ups and department managers in identifying trends, outliers, outages and discrepancies in order to improve and optimize the business and staff. Constantly held meetings and communicated with stakeholders.
Atlanta, Georgia, United States
Assisted Rent A Center with agent call monitoring for all call types (Customer Service, Collections, Dealer Support), and provided reporting and data to leadership team. Monitored anywhere between 125-150 calls a week and about 500 calls a month. Learned and mastered a Speech Analytics software (Call Miner). Created and developed syntax tailored to the.
Atlanta, Georgia, United States
Assisted Rent A Center with incoming and outgoing contacts for either Customer Service, Dealer Support, or Collections. Helped English and Spanish customers and occasionally French customers. Handled high call volume of at least 100 calls or more daily. Always maintained a professional connection with customers, always provided a one call resolution to.
Kennesaw, Georgia, United States
Managed quality for a team of 20 – 25 bilingual agents. Provided face to face coaching and feedback and provided remote call monitoring. Evaluated and reviewed all call types (Customer Service, Collections, & Sales). Maintained a good relationship with agent’s supervisors to ensure agent development and maximize agent potential. Conducted weekly.
Other employees you can reach at kafene.com. View company contacts for 23 employees →
Kylar Hayes
Colleague at Kafene
Loves Park, Illinois, United States, United States
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ZC
Zac Chavez
Colleague at Kafene
Albuquerque-Santa Fe Metropolitan Area, United States
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KK
Kim Ken
Colleague at Kafene
New York, New York, United States, United States
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Samet Toker
Colleague at Kafene
Çerkezköy Bucağı, Tekirdağ, Türkiye, Turkey
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MS
Mike Sender
Colleague at Kafene
New York, New York, United States, United States
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DN
Donald Nadolski
Colleague at Kafene
San Antonio, Texas, United States, United States
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SG
Sylvia Galvan
Colleague at Kafene
Mcallen, Texas, United States, United States
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VA
Vasuki Anbazhagan
Colleague at Kafene
Tamil Nadu, India, India
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JK
Jeffrey K.
Colleague at Kafene
Boise, Idaho, United States, United States
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SV
Srimathi Vijayaragavan
Colleague at Kafene
Worksop, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Erick Farfan works for Kafene.
Erick Farfan is listed as Workforce Management / Trainer at Kafene at Kafene.
AeroLeads has found 1 work email signal at @kafene.com for Erick Farfan at Kafene.
Erick Farfan is based in Cartersville, Georgia, United States while working with Kafene.
Erick Farfan has worked for Kafene, Pure Talk, Rent-A-Center, Merchants Preferred, and Vertex Business Solutions.
Erick Farfan's colleagues at Kafene include Kylar Hayes, Zac Chavez, Kim Ken, Samet Toker, and Mike Sender.
You can use AeroLeads to view verified contact signals for Erick Farfan at Kafene, including work email, phone, and LinkedIn data when available.
Erick Farfan is listed with skills including Teamwork, Analytical Skills, Microsoft Excel, Speech Analytics, Customer Service, Quality Assurance, Business Process Analysis, and Virtual Collaboration.
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