Erick Herrera Email & Phone Number

Guatemala City, Guatemala, Guatemala

B2B customer support

Guatemala City, Guatemala, Guatemala

• Key Responsibilities:
• Relationship Development: Establish and strengthen trust-based relationships with our clients, understanding and meeting their needs to foster loyalty and ensure lasting connections.
• Information Management: Gather and analyze critical information for the efficient preparation and submission of booking requests to the operations department, ensuring optimal and effective processes.
• Issue Resolution: Proactively and effectively manage and resolve any client dissatisfaction or problems, ensuring a positive experience and maintaining service excellence.
• Report Preparation: Develop key reports to evaluate activity progress and measure performance based on the company's KPIs, ensuring the achievement of objectives and continuous process improvement.

Guatemala

• Key Responsibilities:
• Meter Read Analysis: Review meter readings and assess their compliance with SOP criteria, identifying and correcting any discrepancies to maintain data accuracy and integrity.
• Data Collection: Collect meter readings from various sources and ensure their timely and accurate input into the system for further analysis and processing.
• Issue Resolution: Address customer complaints related to meter readings or billing discrepancies, providing effective solutions and ensuring customer satisfaction.
• Billing Management: Request new issue bills as needed to rectify errors or address any outstanding issues, coordinating with relevant departments to ensure prompt resolution.

Guatemala

• Key Responsibilities:
• Traffic Supervision: Oversee the import/export traffic operations, ensuring compliance with regulations and optimizing efficiency in transportation processes.
• Delivery Coordination: Coordinate deliveries of goods and materials, ensuring timely and accurate shipment to designated destinations while adhering to scheduling requirements.
• Imports and Exports Management: Manage import and export processes, including documentation, customs clearance, and coordination with shipping partners to facilitate smooth and cost-effective transactions.
• Inventory Control: Monitor inventory levels and coordinate with relevant departments to ensure adequate stock availability and timely replenishment.
• Compliance Assurance: Ensure compliance with all relevant regulations and standards governing import/export operations, maintaining accurate records and documentation.

Guatemala

• Key Responsibilities:
• Import and Export Management: Oversee import and export processes, including documentation, customs compliance, and coordination with shipping partners to facilitate smooth transactions.
• Warehouse Supervision: Manage warehouse operations, including receiving, storage, and distribution of goods, ensuring efficient utilization of space and resources.
• Delivery Coordination: Coordinate deliveries to ensure timely and accurate shipment of products to customers, optimizing delivery routes and schedules for maximum efficiency.
• SAP Operations: Utilize SAP system for goods receipt, delivery processing, and generating stock reports, ensuring accurate inventory records and efficient workflow.
• Customer Issue Resolution: Address customer complaints and inquiries promptly and effectively, providing satisfactory resolutions to maintain customer satisfaction.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Bachelor Of Business Administration

Associate'S Degree, Supply Chain, Associate Degree In Supply Chain

Planning, , inventory management, logistics.