With over 15 years of experience in omnichannel retail, I am the Platform Owner for Observability at ADUSA (Retail Business Services). ADUSA provides IT services to our local grocery stores (Food Lion, The Giant Company, Giant Foods, Hannaford, Stop & SHop). In my role I leverage my expertise in eCommerce, point of sale, order management, loyalty, operations and other omnichannel capabilities to deliver positive outcomes for customers, employees, and shareholders.I also drive modern ways of working across the organization, using agile, SAFe, dev ops, value streams, and other best practices to ensure alignment, collaboration, and efficiency. I am passionate about creating innovative and scalable solutions that enhance the customer experience and optimize the business value.