Erick Roldan Email & Phone Number

Madrid, Comunidad De Madrid, España

- Responsable informatico oficina Madrid, Barcelona, Lisboa.- Organizacion y gestion de equipos necesarios para new starters.- Gestion de compras o PO's de material informatico.- Soporte de incidencias a nivel local e internacional.- Jamf Administrator.- Google Workspace Administrator.- Google Panel Administrator.- NinjaOne Administrator.- Slack Administrator.- Jira Administrator and Frontend.- SuperAdmin en Snipe IT.- Atlassians Administrator.- Configuracion de Dispositivos Mac y Windows.- Configurcion de telefonos Iphones/Android.- Gestion y configuracion de sistemas de video conferencia (Google Meet).- Gestion y montaje de parte tecnica de eventos y ferias.

Madrid

Office support:Resolving Incidents and resolving tickets through Jira.Creating Users. (Active directory and other programs). Managing User permissions accounts with Okta, Serenova, Adyen, and Active Directory.Okta Admin (managing users, groups, licenses, and access to different apps). Active directory (Users, Distribution list, shared mailbox, access, groups) Google Admin (users, groups, and licenses). Azure Admin (licenses, users, groups, devices.)Gwow Admin. Configuring laptops for new employees.Configuring iOS and Android mobile phones and iPads.Printer installation. Asana (tasks management). Remote support through Team viewer. Providing support to all the employees from different departments.The escalating case for hardware issue to Dell’s Company.Slack administrator (users, workspace, channels).Provide support through Slack. MDM Admin with Vodafone and Samsung Knox.Salesforce Admin (creating and managing users).Google meet management (all hands, events, special meetings). Riders support:Creating riders’s users for JustEatTakeAwayAdministration and management of mobile repair.Configuring mobile and packing phones for riders.Providing support to the driver’s coordinators.Slack administrator.

Madrid, Comunidad De Madrid, España

IT and Services - Migration department.Transfer all the TPV virtual to the new European regulation PSD2 secure.Following the commerce providing manuals to achieve the transfer.Providing users with updates and acting as the first point of escalation.Verification of conditions of use, cookies and data on web pages.Resolving incidents while having customers over the phone or through email.Support for registration and cancellation of virtual payment service.Notify and inform the commerce about the changes in the conditions of the new European regulation by mail.

Madrid

IT and Services• Providing front line customer service, owns and monitor customer satisfaction• Providing users with updates and acting as first point of escalation• Logging, categorizing and prioritizing tickets, updating incident history and managing incidents through to closure• Resolving incidents while having customers over the phone or through email interchange/calls back within agreed time-frames.• Identifying knowledge gaps, updating knowledge scripts and self help guides for the customer• Providing and managing onsite support• Providing voice conference booking, recording and streaming services• Invoicing onsite work and any other out of scope service.

Madrid

Europ-assitance Madrid. Travel Assistance Customer service Processing of record. Creation of work orders. Customer service in Italian and Spanish. Management of incidents. Authorization for refunds or denials. Management and study of documentation for processing. Compensation Processing of technical, medical and vehicle records.

Bologna, Emilia-Romagna, Italy

Magneti Marelli (FIAT group) Bologna.Metal mechanics. Plastic sector.OperatorHandling of machines for collector Assembly (diesel, Benzina, LPG, methane)Verification and basic control of product quality.Assembly of sensors, connectors and injectors of air intakes.Operate stamping machines for air intakes of different brands (Alfa Romeo, Fiat, Jeep,Bentley).Loading and unloading of materials.

Lecce Y Alrededores, Italia

Technical Support AnalystProviding technical support to business usersAbility to convey technical solutions in a clear and concise mannerInstalling and configuring IT softwareUndertaking analysis, diagnosis and resolution of user problem via phone and e-mailQuickly responding to customer enquiries and concernsEscalating unresolved problems to other support staffTaking ownership of problems and tracking them to a successful conclusion.

Lecce Y Alrededores, Italia

Editing and image modificationCreation of flyers, business cardVectorizations.Photographic assistanceSecretaryCustomer Service

Graphic Design

High School Diploma, Social Sciences