Erick Sutton Email & Phone Number

Chicago, Illinois, United States

Muskegon, Mi

• Coached, trained and mentored 9 departmental supervisors and more than 200 store associates. Collaborated extensively with managerial staff to analyze departmental performance and troubleshoot options for long-term growth and development. Coordinated and implemented action plans across departments, including large-scale seasonal store conversions.• Reviewed sales floor, monitored store performance and prioritized critical daily objectives to ensure smooth operations. Continuously fostered significant store growth, maintaining recognition as first manager of location to achieve profitability each year with an annual revenue of up to $72MM. Consistently exceeded goals and deliverables, including a profit index of 107.2%, customer experience score of 101.4% and a sales YTD index of 99.7% to plan.• Analyzed annual and monthly performance, identifying key areas to strategically target and enhance business operations. Extensively reviewed EBT customer trends and activity to develop targeted action plans and foster engagement. Developed innovative transportation system for customers to allow greater participation and increase client base among community. Successfully achieved up to 43% ROI and significantly improved satisfaction.• Served as primary point of contact and liaison for all regional market media initiatives. Represented company among local events to non-profit charities and business partners, conducting television interviews and other scenarios to boost visibility of store location.• Oversaw the testing and implementation of new inventory management system. Emphasized the tracking and review of all relevant key metrics to continuously maintain data-driven and evidence-based processes. Monitored shelf capacity, on-hand product accessibility, bin audits and other deliverables to regularly optimize procedures. Achieved recognition as top-performing back room inventory management for 3rd quarter of 2014 throughout the entire company.

Utica, Mi

• Managed and coordinated the hiring, set-up and all necessary logistics for grand opening store event. Developed specialized sales team to strategically drive personnel performance, professional growth and ensure that all targeted business goals were consistently met and exceeded. Identified and implemented personalized tactics and collaborative solutions to ensure proper training of each team member, fostering an average retention rate of more than 80% in 3 years. Successfully achieved record-breaking sales on opening day throughout company, exceeding company goal by 1.7% in total sales and consistently meeting projected goals in subsequent years. Achieved recognition as consistently placing within top 10 revenue-generating locations and regularly maintaining status as top-performing store throughout company.• Tapped by senior leadership to operate test location for new customer engagement-focused store format. Liaised directly with program administrator to develop specialized scripts and SOPs on maximizing customer experience. This fostered an average sales increase per week of up to 40% and achieved standardization throughout all stores. • Received prestigious Business Services Group of the Year award in recognition of managing largest-selling store within region. Provided leadership and guidance to ensure implementation of optimized customer support strategies, emphasizing satisfaction and standardization of proven techniques.

Dearborn, Mi

• Oversaw and managed all daily operations and strategy development, emphasizing sales and profit growth. Identified data-driven solutions to optimize stock, inventory, seasonal presentations and training procedures. Identified top-selling products and crafted dynamic sales models to ensure proper merchandise and representation. Successfully increased sales from $56MM to $72MM. • Facilitated the implementation and development of specialized Train the Trainer seminars for up to 1K personnel, conducting orientations to efficiently communicate best practices, SOPs and performance goals. Ensured all departmental managers maintained expertise in standardized operations and compliance procedures. • Coordinated reparations and resource allocations to ensure proper building maintenance. Successfully fostered a 5.5% increase in net profits despite substantial increases in uncontrollable expenses.