- Managed Service Desk tickets and resolved IT related application issues, performed hardware/software troubleshooting and provided network/security/desktop support - Created and terminated accounts using Active Directory. Resets passwords, unlock accounts and enable/disable user accounts. - Coordinated IT projects and ensured they are delivered on time and completed- Performed iMac updates, Windows updates, MS Office updates, and supported Team meetings for conference units- Installed and configured new laptops and desktop workstations in conference rooms for professors and executives with knowledgeable AV equipment- Deployed Microsoft Windows Updates and imaging for computers through SCCM

-Diagnosed and resolved a range of software, hardware, and connectivity issues using the Zendesk ticketing system-Installed PC workstations, VOIP phones, laptops, printers & desktop related equipments and also traveled to sites for further troubleshooting and resolution-Supported end-users with computer, desk phone, printers and basic network/security related issues-Administrator responsible for managing Knox Manage, the organization’s Mobile Device Management system, overseeing its usage by end-users-Managed & maintained an inventory of all technology equipment (phone, tablet, laptop)-Remotely executed software installs/uninstalls and configured updates/changes for users with TeamViewer-Manage new users, user permissions and user removal on the domain-Analyzed existing systems and made recommendations for improvements to the IT Director

- Responsible for resolving organization helpdesk tickets, calls, emails, requests through AlloyNavigator and supervised end-users through a wide variety of resolutions- Remotely executed software installs/uninstalls and configuration with administration rights on end-user’s machine with Bomgar- Performed troubleshooting methods to diagnose networking problems- Installation and troubleshoot of MS Office365 to support end user request- Managed 500+ users with Active Directory and created/terminated user accounts - Gained experience in Citrix, JDE, Egnyte, Mimecast and PrinterLogic- Ability to travel to job sites and troubleshoot local PCs, printers, install network equipments, desktops, and VoIP phone systems

- Conducted troubleshooting methods to resolve IT related and application issues for social workers- Administrated all aspects of Active Directory group policy such as creating and managing end user accounts using Active Directory - Diagnosed and solved a range of software, hardware and connectivity issues- Troubleshooting HP Printers & Dell Computers- Installed drivers, network devices, netgear switches & new Ethernet lines- Created and updated new electronic data entries for patients