Experience in psychosocial assessments on congestive heart failure and infectious disease patients in order to assess compliance and psychosocial needs.Provide comprehensive case management community resources to patients such as transportation, financial assistance for medical care, long-term care, food resources, and Medi-Cal applications.Establish working relationships with non-profit organizations in the community to expand resources. for patients.Document interventions in patient health electronic medical chart. Collaborate with nursing staff and case managers to understand the medical needs of the patients.

Responsible for taking calls in a call center setting and responding to internal and external request for review of immigration records.Provided explanation of immigration policies and I-9 form procedures.Explained to applicants their right for legal council. Assisted employers with identifying immigration documents and provided online resources. Prepared and assisted with naturalization ceremonies.

Assisted Human Resource department with administrative support. Audited employee files to ensure accuracy and compliance. Reviewed daily over 500 immigration benefit applications for completeness and conformity to establish standards and procedures. Kept records of employee’s schedules and attendance records. Trained new hires in immigration applications and agency database. Coordinate travel and maintain Office Chief schedule.Co-facilitated phone conferences and weekly meetings; prepare and distribute meeting minutes and agenda.

Provided exceptional customer service, problem solved and interpreted procedures effectively.Provided guidance on foreclosure process and housing auctions. Updated and changed billing information. Resolved escalated customer calls in a call center setting. Provide troubleshooting support to customers.

Assisted program Social Worker in a skilled nursing unit.Interviewed patients to complete social work documents.Co-facilitated patient therapy groups. Answered phones as needed, and tactfully dealt with patient and staff inquiries. Gathered documents from both legal and medical records to compose court reports and psychosocial assessments.Maintained confidential and personnel files, both electronic and hard copies.Gathered and prepared patient-related correspondences and data.