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Result-driven professional with several years of experience in project management, business development, and customer service across various industries. Highly skilled in leading cross-functional teams to manage projects from inception to completion, acquiring new clients and business opportunities to drive growth, and providing customer-centric services to create a positive experience.
The First 50 Charity, Usa
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Founder & PresidentThe First 50 Charity, Usa Apr 2017 - PresentBaltimore, Maryland, United States• Founded a non-profit organization with the goal of assisting primary school pupils in the Budaka District of Uganda in their academic pursuits.• Organize fundraising to create and implement student-based pedagogy(ies), run a school without tuition, and cover the costs of the student body attending partner institutions.• Ensure involvement in the creation of the agenda for board meetings by gathering information and providing it to the board president for official filings with the Ministry of Education and Sports.• Oversee all board meetings by reading the minutes and enforcing the code of conduct as it pertains to the board and each member.• Coach the board's members to ensure there is a process to determine the board's effectiveness while maintaining best practices.
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Project Manager (Usda Contractor)Cambrae Business Strategies, Inc. May 2018 - Oct 2022Washington, Dc• Facilitate the leadership and contractor onboarding needs for the Program Support Division (PSD) of human resources, including project management, interpreting procurement laws, Fleet Card operations, and oversight of the federal government.• Manage the Fleet Card Program in line with the project management procedures and methodology that are set forth by the Project Management Institute (PMI).• Establish and manage the annual submission of the Fleet Card Program Management Plan and the Working Capital Fund (WCF) Business Plan.• Maintain the USDA Fleet Driver Personal Identification Numbers (PINs) and function as the principal point of contact for Citi Bank and WEX for all matters relating to the USDA Fleet Card Program.• Gain a thorough understanding of the USDA fleet card program in order to update and record new needs for briefings, user manuals, and training materials. -
Lead Project Support Specialist/Executive Assistant (Nasa Contractor)Dmi (Digital Management, Llc) Sep 2011 - May 2018Washington, District Of Columbia, United States• Served as the on-site manager for the DMI Project Specialist Team to implement operational guidance for the Office of the Chief Information Officer (OCIO).• Defined priorities, evaluated tasks and performance, and conducted annual performance reviews while managing and training staff.• Provided administrative services to executive-level offices, including personnel/staffing, organization management, employee development, employee relations, and managing budgetary operations.• Leveraged understanding of the laws, rules, and guidelines governing acquisition, travel, and executive budgeting to carry out daily office tasks.• Communicated with senior management, including the Associate CIO, on policies, procedures, and programs pertaining to the agency and programmatic tasks, displaying excellent communication skills.• Prepared documentation, set up meetings, and security clearance for visiting European Space Agency CIO.• Coordinated the facilitation of ethics training for NASA Advisory Board members and ensured the events were recorded and properly stored and/or archived.• Briefed the Agency CIO on the annual review process for Senior Executive Service personnel as well as scheduled meetings, prepared paperwork, and processed same for distribution to the Office of Human Capital.• Accompanied the Agency CIO on travel ensuring accuracy of logistics, performed daily briefings of meetings and events, and performed debriefings upon return to NASA Headquarters.• Prepared weekly Executive Summaries for Agency CIO and leadership team by analyzing the weekly reports received from all NASA Centers. -
Lead Customer Service Manager (Nasa Contractor)Indyne Sep 2008 - Aug 2011Washington, District Of Columbia, United States• Led a team of Customer Service Managers to ensure IT support was provided to each division at NASA Headquarters.• Facilitated bi-weekly meetings with NASA HQ IT point-of-contacts to provide updates on software deployments, outages, system updates, and other IT-related activities that affected HQ and/or the agency.• Provided training in customer service for staff members which improved the company's approval rating annually.• Collaborated with Project Managers and various stakeholders to ensure software applications being developed by the company were working effectively after deployment and reported feedback to the Project Manager and/or softwere developers. -
Technical Writer (Nasa Contractor)Indyne Mar 2007 - Apr 2010Washington, District Of Columbia, United States• Created user manuals and training materials that are simple to grasp and prepared high-quality documentation that complies with all legal requirements and is suitable for the target audience.• Conducted meetings with software developers, testers, and other project team members to gather requirements for writing user manuals, at-a-glance instruction sheets, and FAQs to be used throughout the agency.• Developed an onsite training program for Technical Writers to keep informed of current trends, collaborate with the communications department to develop and maintain proper formatting/style of agency materials.• Organized and maintained documents in a documentation repository.
Ericka Brown Skills
Ericka Brown Education Details
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Organizational Leadership -
Organizational Management
Frequently Asked Questions about Ericka Brown
What company does Ericka Brown work for?
Ericka Brown works for The First 50 Charity, Usa
What is Ericka Brown's role at the current company?
Ericka Brown's current role is Project Manager | Technical Writer | Customer Service Manager | Non-Profit Founder | Fund Development Manager.
What is Ericka Brown's email address?
Ericka Brown's email address is er****@****inc.com
What is Ericka Brown's direct phone number?
Ericka Brown's direct phone number is +124022*****
What schools did Ericka Brown attend?
Ericka Brown attended Nyack College, Nyack College.
What skills is Ericka Brown known for?
Ericka Brown has skills like Software Documentation, Program Management, Research, Customer Service, Process Improvement, Editing, Outlook, Strategic Planning, Microsoft Word, Microsoft Excel, Sdlc, Microsoft Office.
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Ericka Brown
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Ericka Brown
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Ericka Bayonne
United States
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