Ericka Cooper Email & Phone Number

Manage Training and setup needs for multiple clients concurrently, by being the product expert in multiple Paycom Modules and provide best practices for system functionality. Provide system solutions to best fit client needs while also providing internal teams with opportunity for enhancement within the HCM Modules.

Manage a large variety of client implementations to completion by delivering project updates, delays or issues to key stakeholders. Maintain metrics and strict implementation deadlines and provide proactive solutions to potential risks through the implementation phase and de-escalate high priority issues with stakeholders.

Oklahoma City, Oklahoma Area

Manage company day to day responsibilities including scheduling crews, updating client accounts, gathering payments, office inventory and re-stock. Work with clientele to discuss lawn care needs and navigate payment issues. Identified leads with email, over the phone and direct mail marketing tactics to facilitate additional revenue for the company.

Oklahoma City, Oklahoma Area

Helped with writing blog posts for VisitOKC website, put together media kits, put together welcome bags for visitors, sat in on social media content meetings.

Edmond, OK

Writing articles, interviewing, getting sources and composing notes into articles.

Oklahoma City, Oklahoma Area

Counted money for cashiers, checked in and out of money tills, ran change to cashiers, counted and totaled sales at the end of the night, and customer communication.

Oklahoma City, Oklahoma Area

Greet customers, recommend and help locate merchandise, compute sales prices, total purchases and take payment, place special orders, watch for and recognize security risks, inventory stock, arrange merchandise, and exchange or return merchandise for customers.