Ericka D. Email & Phone Number

United States

Greensboro, North Carolina, United States

• Provides General Ledger support and analysis inclusive of per pay period and period-end financials• Collects, audits, and reconciles journal entry and bank discrepancies • Maintains and retains over 600 separate client financial reports in over 40 locations• Works closely with the software providers to ensure accurate reporting and calculations• Mentors and trains new team members by creating written and recorded tutorials and guides to upload to One Drive• Records updated and accurate records via Jira Service Management • Troubleshoot and modify errors and entries produced in accounting software’s such as Intacct and QuickBooks.• Identify and audit bank reconciliations

Supplying the demand for delicious homemade oatmeal-based cookies in various flavors locally and nationwide. *Overseeing daily operations to manage pricing, expenses, and other finances to ensure profitability *Managing social media and marketing strategies to execute sales initiatives successfully*Fulfilled, tracked, and communicated customer orders online*Solely oversees the production process to ensure consistency and quality *Staffed and managed crews to assist with transport, packing, labeling, and sales as needed *Recorded and tracked inventory such as shipping containers, labels, supplies, and ingredients

Rochester, New York, United States

• Responsible for entering, modifying, and verifying social security numbers, retirement percentages, customer identities, trading, distributions, and contributions. • Proactively remained attentive to details and resolved data entries to prevent incorrect trading and funding discrepancies• Partnered with internal team members daily to ensure prior day transactions were entered and processed accurately and timely • Supplied information for transactional and assets records which included processing loans payments, 401k employee and employer contributions, death distributions, liquidations, covid payments, and sole proprietor contributions• Assisted with the development of written processes and procedures for identifying, tracking, transferring, reporting, and as requested, disposing of fixed assets

West Henrietta, New York, United States

• Provided technical support via telephone, email, and remote connection • Troubleshoot complex technical support calls from customers who used the supported software/hardware within departmental productivity and quality standards by educating customers through established troubleshooting procedures• Created and maintained financial reports for hundreds of clients• Identified and corrected payroll discrepancies • Responsible for troubleshooting and correcting journal entry errors sent from numerous accounting software applications• Trained and mentored new hires each quarter • Created and modified instructional guides and tutorials to assist clients, internal partners, and team members

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Associate'S Degree, Accounting And Business/Management