Ericka Downs Email & Phone Number

Kennett Square, Pennsylvania, United States

Improved operational efficiency by raising profit margins from 5% to 15% through a blend of sales initiatives & infrastructure optimizations. Led pivotal payroll & benefits transitions, achieving $37K in cost savings. Introduced KPIs across departments, elevating corporate governance standards. Redesigned client engagement practices, partnered with leadership to restructure employee benefits, as well as providing enhanced coverage at no additional cost. Spearheaded platform transition to a cloud-based accounting system to refine financial processes & increase automation by 70%.

Kennett Square, Pennsylvania, United States

Transformed engineering workflows, achieving 45% increase in engineer-to-client efficiency over three years by implementing systematic operational & procedural advancements. Embraced “Hungry, Humble, Smart (EQ)” principles to reinforce team cohesion. Established one-on-one monthly check-ins with leadership & direct reports and instilled culture of accountability and inclusivity, advancing Organizational Maturity Level from 1 to 3 while meeting industry standards for compliance.

Transitioned from project management to full-time childcare, besides simultaneously establishing two successful businesses. Founded Red Hare Designs, custom embroidery & interior decorating business, providing services to local schools/community organizations. Additionally, operated Abstract Cats, a fiber arts venture, from 2015 to 2017, mentoring young artists and showcasing work at prestigious events like the Delaware Art Museum’s Winter Arts Festival.

Berwyn, Pa

Led team of 13 software developers in creating company`s flagship product, managing projects from concept to deployment. Collaborated with Customer Service & Research to integrate essential product features. Worked closely with testing teams to refine those phases as well as meet key release deadlines to promote high-quality standards within budget constraints.