Ericka Eva Email and Phone Number
An adaptable and driven professional with a strong work ethic, I have honed a mature and responsible approach to handling diverse tasks and situations. With a Bachelor of Arts in Communication major in Broadcasting degree and 4 years of experience in Training and Development in Human Resource Management, I bring a versatile skill set to the forefront. My background includes 2 years and 3 months as Customer Service Representative for T-Mobile premium accounts, along with 4 months as a coach/supervisor for the same account. Additionally, I have expertise as Customer Service Expert for live chat support at Mint Mobile. I excel in collaborative environments, working towards objectives within specified high-quality work; I prioritize continuous learning and growth in my field, enabling me to drive success in every project and task undertaken.
Ibex
View- Website:
- ibexglobal.com
- Employees:
- 6874
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Customer Service Representative - Live Chat SupportIbex Apr 2024 - PresentCubao, National Capital Region - Philippines• Provide real-time assistance to customers through online chat platforms.• Handle 40+ chats daily with duties including service activation, account inquiry, device issue and troubleshooting.• Address customer inquiries, resolving issues, and offering support to ensure a positive customer experience.• Provide assistance to customers who have technical issues and guidance to enhance their experience with the product or service.
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Customer Service SupervisorAlorica Jan 2024 - Apr 2024Cubao, National Capital Region - Philippines• Train and develop Customer Representatives to enhance their skills in communication, problem solving and customer service satisfaction.• Provide guidance, feedback, and support to ensure that the team delivers exceptional service to customers.• Focus on improving performance, boosting morale, and fostering a positive work environment within the customer service team. -
Customer Service RepresentativeAlorica Sep 2021 - Jan 2024Cubao, National Capital Region - Philippines• Handle 40+ calls daily with duties of assisting customers with their inquiries, concerns or issues related to a product or service. • Responsible for promoting products or services to drive sales to potential, new and existing customers.• Responsible for providing information, troubleshooting problems, handling complaints and ensuring customer satisfaction.• Build positive relationships with customers, resolving issues promptly and delivering exceptional service to enhance the overall customer experience.
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Human Resources ManagementSm Markets Aug 2017 - Sep 2021Pasay, National Capital Region, Philippines• Conducts Pre-Employment Orientation • Conducts Technical Training for new employees• Facilitates Seminars and Workshops • Create training plans outline and post evaluation • Scheduled seminars, workshop and training.• Task to revise modules for trainings, seminars and workshops • Organize Company Events • Edit Audio Visual Presentation for events • Monitors and maintains employee’s trainings, seminars and workshops to probationary employees who are ready for promotion. • Assigned to do Customer Assistant Weekly Report and ManCom Report for executives. • Handled 212 Branches of Savemore Nationwide -
PhotographerSamiraw Production Jun 2015 - Jul 2017VideographerVoice-over ArtistDisk JockeyVideo and Audio Editor
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Sports InternPeople'S Television Network, Inc. Mar 2016 - May 2016Visayas Avenue, Quezon City Ncr - Philippines• Assisting with Content Creation - involve researching and writing articles, creating social media posts, or contributing to website content, gather information and conduct interviews.• Providing Administrative Support - scheduling meetings, managing travel arrangements, or handling correspondence. • Reported on the UAAP season 78th final game and the Halalan 2016 elections.• Sports News Correspondent/ Reporter• Sports News Floor Assistant
Ericka Eva Education Details
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Bicol UniversityCommunication - Major In Broadcasting
Frequently Asked Questions about Ericka Eva
What company does Ericka Eva work for?
Ericka Eva works for Ibex
What is Ericka Eva's role at the current company?
Ericka Eva's current role is Customer Service Representative - Live Chat Support.
What schools did Ericka Eva attend?
Ericka Eva attended Bicol University.
Who are Ericka Eva's colleagues?
Ericka Eva's colleagues are Syed Shabbar Raza Shamsi, Lucky Garrett Chan, Beyonce Williams, Fabiana Romero, Hanna Campbell, Cyndirella Olat, Roger Centeno.
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