Provide real-time assistance to customers through online chat platforms.Address customer inquiries, resolving issues, and offering support to ensure a positive customer experience.Provide assistance to customers who have technical issues and guidance to enhance their experience with the product or service.

Train and develop Customer Representatives to enhance their skills in communication, problem solving and customer service satisfaction.Provide guidance, feedback, and support to ensure that the team delivers exceptional service to customers.Focus on improving performance, boosting morale, and fostering a positive work environment within the customer service team.

Handle 40+ calls daily with duties of assisting customers with their inquiries, concerns or issues related to a product or service.Responsible for providing information, troubleshooting problems, handling complaints and ensuring customer satisfaction.Build positive relationships with customers, resolving issues promptly and delivering exceptional service to enhance the overall customer experience.

Facilitates Seminars, Workshops, Training and Pre- employment orientation.Create training plans outline and post evaluation.Edit Audio Visual Presentations for events.Revise modules for trainings, seminars and workshops.Do weekly and monthly report for executives.