Ericka Hidalgo Email & Phone Number

Littleton, Colorado

Help Retailers find accurate solutions for their business needs according to the Master Business Rules. Servicing of Residential and Commercial Accounts. Inspect fraudulent accounts and misuse of resources. Risk & Audit analysis. Well versed in the following internal software programs: Dish Promo, CSG, Siebel, ESPS, Filenet, Dish Portal, Community, Axiom, Inter Connect and credit reports. Works on exceptions and manual payments.

Lone Tree

Run reports, assign duties and maximized work shifts lowering hours per housekeepers, quality inspections, developed meeting topics to assure Marriott standards were met. Compliance of chemicals used, developed purchase orders.As a bartender, I assisted a diverse variety of customers allowing for the opportunity to polish my communication and customer service skills. Lasting customer relationships were the result of my enthusiastic attitude that reflected on top performance reviews from supervisors and customers due to my energetic presence and attention to detail throughout my time at the Denver Marriott South.

Lone Tree

Kohl’s (05/2006-2010)Customer Service Representative, POS . Processed refunds, merchandise credit, even exchanges . Point of Sale, Credit Application Processor. Recognized as top achiever in the store, opening 775 credit cards for the 2007 year.

Lone Tree, Colorado.

Worked in women’s active wear and Point of View Departments. High emphasis incustomer service and follow-up customer satisfaction relationships. Credit card processor.

Simi Valley- Ca

Program Administrator - Simi Valley YMCA (2002-2004)In charge of the Childcare Billing System, invoices, Board Financial Assistance, State Latch-KeyFunding program, reports and customer service, account enrollments, changes and refunds.

Lima Province, Peru

As a Sales Manager I was able to recruit about 300 consultoras , keeping at least 150 active at all times, exceeding sales goals and achieving several prizes. I developed my sales force through sales training and high lightning our products from our competitors. I was also able to develop my people skills, customer service and able to influence people so they may beat their sales goals.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, High School/Secondary Diplomas And Certificates, 12Th

High School studies with a 3.5 GPA.