Ericka Islas Email & Phone Number

Juriquilla, Queretaro Mexico

San Luis Potosí Y Alrededores, México

Av. Central 310, Parque Logistico, San Luis Potosí, Slp

Determines customer service requirements by maintaining contact with customers; Maintains customer satisfaction by providing problem-solving resources; Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

San Luis Potosí Y Alrededores, México

Being part of SAP implementation Team in ABB México, I was responsible to the implementation of the Modules: SD (Sales & Distribution); CS (Customer Service) & PS (Project System). Besides of being the business voice that help to technician people to make the necessary configurations to assure the ERP works to the business; I did participate in training to SD module; cBOL Implementation (Global ABB Ecommerce tool to Customers); Change Management Team to encourage managers & Key people of the… Show more Being part of SAP implementation Team in ABB México, I was responsible to the implementation of the Modules: SD (Sales & Distribution); CS (Customer Service) & PS (Project System). Besides of being the business voice that help to technician people to make the necessary configurations to assure the ERP works to the business; I did participate in training to SD module; cBOL Implementation (Global ABB Ecommerce tool to Customers); Change Management Team to encourage managers & Key people of the Company to understand; accept and believe the use of SAP was necessary to being bigger as Company and to homologate the ERP in ABB worldwide. Show less

Ciudad De México Y Alrededores, México

One of my first activity in this position was To develop & Integrate the CRM department in the new Business Area of Discrete Motion & Automation for ABB México. As responsible of Purchase, Traffic & Customer Service departments I deal with different Suppliers & Customers, making easy business with Internal & External Clients. Were defined Job Profile and Key Indicators to each area thus to achieve the business necessities accordance with Customer requirements. I was part of the E-commerce… Show more One of my first activity in this position was To develop & Integrate the CRM department in the new Business Area of Discrete Motion & Automation for ABB México. As responsible of Purchase, Traffic & Customer Service departments I deal with different Suppliers & Customers, making easy business with Internal & External Clients. Were defined Job Profile and Key Indicators to each area thus to achieve the business necessities accordance with Customer requirements. I was part of the E-commerce segregation in ABB México. Show less

Naucalpan De Juárez Y Alrededores, México

To develop the Customer Service department into the Low Voltage Products division in ABB México. Make the initial structure of this area; set job profile; and to define key indicators to assure Customer satisfaction. In this period of time was implemented the first E-commerce in ABB México. And was implemented in ERP a methodology to track materials and to have visibility of real delivery dates in the Sales Orders.

Naucalpan De Juárez Y Alrededores, México

Responsible of Supply for the Low Voltage Division in ABB México. I did develop the Purchase department; having under my responsibility the Supplies of National & International Suppliers from ABB and third parties. The measuring of stage times like: Delivery Date Exw factory; waiting for Transport; Transit Time; Clearance and inbound to ERP were one of the key indicators as well as measure the Total Cycle time of the Purchase Orders to have the material in an accurate time.

Ciudad De México Y Alrededores, México

In charge of buy goods from Low Voltage Products Division in ABB México, from Suppliers like: ABB Sace, Italy; ABB Stotz, Germany; ABB INC. United States; ABB AB, Sweden; ABB SA, France; ABB Jumet, Belgium; ABB Egypt. During this period of time I did develop a way to measure lead times of products; which were the base to define delivery dates to the Market.