Title Specialist
Currentresponsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, answer questions; provide support and facilitate the Copart experience through offering solutions to meet customers' needs. In addition, maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist is the face of the company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations. • Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines. • Provide excellent customer service to all internal and external customers. • Process vehicle titles in accordance with state guidelines. • Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner. • Communicate with customers via email or verbally to handle title issues daily. • Build relationships and develop a professional rapport with DMV and sellers. • Maintain title bin filing as necessary. • Performs other duties as assigned.
