Customer Service Representative
Convergys
Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.Meet customer requirements through first contact resolution.Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.