Process And Controls Manager
CurrentServe as the Service Desk Manager, overseeing daily operations while establishing and maintaining effective processes and controls across various service management areas. Utilize data analysis to identify opportunities for process improvements and provide valuable recommendations. Collaborate with cross-functional teams to optimize the overall efficiency and effectiveness of service delivery. Also serve as Practice Manager on various deployed ITSM Practices. This includes day-to-day management and continual improvement for implemented service management practices, in collaboration with Practice Owner(s).