Ericka Mckune Email & Phone Number

Raleigh, North Carolina, United States

With a proven track record in driving the strategy, planning, and successful delivery of large-scale IT projects, I possess a strong history of utilizing client-centric approaches to achieve exceptional results throughout my career. My proficiency lies in navigating the intricacies of project lifecycles, from initial scoping to final execution, while.

Raleigh, North Carolina, United States

Plans, organizes, directs, controls, and delivers complex projects and/or programs prioritized in alignment with the client's expectations and business needs.Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.Plans and directs schedules as well as.

Greensboro, North Carolina, United States

Maintained a detailed project plan and updated accordingly as tasks were completed in order to maintain accountability and accomplish predetermined timelines.Facilitated quarterly executive reviews, monthly steering group reviews, weekly project team reviews and daily update calls or emails as deemed appropriate.Managed resource time against budget..

Alpharetta, Georgia, United States

Manages small to large scale projects or oversees multiple related projects which may include technical implementations, new product implementations, data migration, conversion activity from one platform to anotherPerforms keen analysis on service scope of the contract and formulate a precise timeline detailing actions, deliverables, and risksCarries out.

High Point NC

Support the customer process for information systems, and develop, test, and document application projects, application support, and enhancement requests.

Greensboro, NC

• Perform ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs
• Analyze marketing requirements and translate them into technical specifications
• Define targets for marketing initiatives, analyze client needs and concerns, and work on improving database content
• Provide clients with customer insights and analysis to help better achieve sales targets
• Fulfill customer segmentation and analysis requests
• Ensure projects and marketing campaigns are completed within the target time and executed efficiently

Greensboro/Winston-Salem, North Carolina Area

• Managed the real time traffic control and scheduling operations for the call center
• Monitored real time call volume and handle time performance to ensure the appropriate flow of calls to the correct agents
• Forecasted call volume and resource requirements necessary to meet objectives
• Developed, analyzed and recommended appropriate staffing plans that identified optimal work schedules and workload requirements, and provided analysis and recommendations for ongoing adjustments and improvements to.
• Evaluated and analyzed all aspects of call volume and staff forecasting and generated schedules based on forecasted volumes
• Provided effective work schedules for call-handling positions to most efficiently meet ASA and service level requirements as defined by management

Greensboro/Winston-Salem, North Carolina Area

• Established and maintained effective business relationships with Fortune 500 companies including Proctor and Gamble
• Established and maintained accounting vouchers related to payment processing.
• Worked effectively with Credit, Marketing, and Procurement departments, Executive Management, and Sales personnel to ensure best possible account service.
• Established monthly cutoffs and closing of the payables system.
• Resolved numerous functions on a daily basis; including customer inquiries, information requests, and inventory control.
• Created sales-tracking spreadsheets for better financial reporting to internal management.

Greensboro/Winston-Salem, North Carolina Area

• Strategically prepared and remarketed repossessed mobile homes.
• Managed and administered all related activities including working with construction teams on repairs, transportation and setup, ordering inspections, setting sales price, showing/exhibiting, and loan package completion.
• Effectively lead associates in obtaining optimum performance and goal attainment.
• Ensured loans in remarketing were serviced in compliance with investor, agency, and regulatory guidelines.
• Tracked, trended, measured and analyzed data and results to identify opportunities for improvement and performance feedback for associates.
• Maintained relationship with account executives and sales managers to ensure service levels were met.

Master'S Degree, Information Technology And Management, 3.46

Mba, Business Administration

Bachelors, Management Information Systems

Graduated with honors in MIS

College Diploma, Information Technology And Networking