Ericka Mckune Email & Phone Number

Raleigh, North Carolina, United States

With a proven track record in driving the strategy, planning, and successful delivery of large-scale IT projects, I possess a strong history of utilizing client-centric approaches to achieve exceptional results throughout my career. My proficiency lies in navigating the intricacies of project lifecycles, from initial scoping to final execution, while closely managing budgetary constraints, timelines, and technical specifications. By orchestrating cohesive teams and fostering a culture of collaboration, I have consistently achieved project milestones within agreed parameters, earning the trust of clients and stakeholders alike. I possess in-depth knowledge of project management principles and bestpractices, showcasing proficiency in various methodologies such as Waterfall, Agile, and Scrum. This versatility allows me to adapt to the unique needs of each project, ensuring a tailored and effective approach. I excel at implementing change management strategies and guiding teams seamlessly through project changes with a focus on minimizing disruptionsand maximizing efficiency. My dynamic and solution-driven approach enables me to leverage criticalthinking and problem-solving skills to address challenges head-on. I pride myself on fostering a collaborative and communicative environment, ensuring effective interaction with business and executive stakeholders across multiple lines of business. This ability to bridge the gap between technicaland non-technical stakeholders has consistently resulted in successful project outcomes and satisfied clients.Please feel free to contact me with any thoughts, comments, or questionsabout my work – I am always interested in making new professionalacquaintances. I welcome our connection!

Raleigh, North Carolina, United States

Plans, organizes, directs, controls, and delivers complex projects and/or programs prioritized in alignment with the client's expectations and business needs.Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.Plans and directs schedules as well as project budgets.Organizes project and/or program activities that may require inter-departmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.At times, directs the activities of project support staff, project managers, and sub-contractors and is responsible for ensuring appropriate resources are allocated in MS Project and maintained to facilitate the successful completion of the project.Assigns and monitors work of technical personnel, such as systems analysts, programmers and testing resources, providing support and interpretation of instructions/objectives.Manages and coordinates priorities between projects or within a program that requires critical thinking and complex problem solving.Leads and communicates project scope, goals and responsibilities to project team; establish clear stakeholder expectations, and requirements of varying degrees of complexity.Develops and maintains regular project status reports and monitors performance in project and program control activities.Develops and distributes reports related to project activities, general project management, and financial issues where budgeted labor will exceed plans.Maintains detailed list of project action items, issues and risks.Works with various areas of the organization within and outside the Technology organization includingclients, project members, management, vendors, and other LOB’s.

Greensboro, North Carolina, United States

Maintained a detailed project plan and updated accordingly as tasks were completed in order to maintain accountability and accomplish predetermined timelines.Facilitated quarterly executive reviews, monthly steering group reviews, weekly project team reviews and daily update calls or emails as deemed appropriate.Managed resource time against budget. Monitored the actual spend as compared to the planned budget and adjusted accordingly.Ensured that tasks aligned with the overall scope and objectives of the project. In the presence of scope change, facilitated the necessary change requests to ensure cost, schedule and time adherence.Ensured that the project was adequately staffed with the proper resources.Recorded, seeked approvals and managed all changes through the chain of command.Reported and communicated issues while scheduling resources and assigning timelines for expected completion.Captured all risks and logs in the risk register and shared during weekly and quarterly meetings. Ensured that risks were adequately addressed with reasonable risk mitigation steps.Determined all project Key Performance Indicators (KPI’s) and reports according to the plan including executive and stakeholders as deemed appropriate. Procured signoffs at the completion of each phase and with each change request. Where ambiguity existed, procured signatures confirming needs and requirements in a manner that reduced or eliminated risk.Ensured that the project was progressing as planned according to the schedule and KPI’s.Worked with various areas of the organization within and outside the Technology organization including clients, project members, management, vendors, and other LOB’s.

Alpharetta, Georgia, United States

Manages small to large scale projects or oversees multiple related projects which may include technical implementations, new product implementations, data migration, conversion activity from one platform to anotherPerforms keen analysis on service scope of the contract and formulate a precise timeline detailing actions, deliverables, and risksCarries out accurate assessment of contract scope and project schedule with the Project Team to determine gaps, risks, and additional proposed services needed toward project success Identifies resources needed, assembles project team, assigns individual responsibilities Serves as the facilitator of the project kick-off meeting with the customer, responsible for presenting the team, scope, timeline, risks, and proposed additional activitiesMonitors team activities and progress against established timelines while regularly updating internal stakeholders and customersWorks with various areas of the organization within and outside the Technology organization including clients, project members, management, vendors, and other LOB’sManages the performance of the Project or Sub-Project Team while interacting with the project sponsor in maintaining scope, cost, and schedule of projects Form and sustain consistent communications and effective relationships between the Project Team and management to guarantee project completion based on objectivesCollaborate with the director of project management in enforcing project management processes and systems improvements

High Point Nc

Support the customer process for information systems, and develop, test, and document application projects, application support, and enhancement requests.

Greensboro, Nc

• Perform ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs• Analyze marketing requirements and translate them into technical specifications• Define targets for marketing initiatives, analyze client needs and concerns, and work on improving database content• Provide clients with customer insights and analysis to help better achieve sales targets• Fulfill customer segmentation and analysis requests• Ensure projects and marketing campaigns are completed within the target time and executed efficiently• Respond to ad hoc requests regarding on-going campaign performance• Responsible for the reporting and analysis on all direct and email marketing campaigns, including key performance metrics and customer segmentation analysis• Generate embedded standard reports and executed automated updating of reports in Tableau and SQL

Greensboro/Winston-Salem, North Carolina Area

• Managed the real time traffic control and scheduling operations for the call center• Monitored real time call volume and handle time performance to ensure the appropriate flow of calls to the correct agents • Forecasted call volume and resource requirements necessary to meet objectives• Developed, analyzed and recommended appropriate staffing plans that identified optimal work schedules and workload requirements, and provided analysis and recommendations for ongoing adjustments and improvements to staff levels, skill groups and capacity plans• Evaluated and analyzed all aspects of call volume and staff forecasting and generated schedules based on forecasted volumes• Provided effective work schedules for call-handling positions to most efficiently meet ASA and service level requirements as defined by management

Greensboro/Winston-Salem, North Carolina Area

• Established and maintained effective business relationships with Fortune 500 companies including Proctor and Gamble• Established and maintained accounting vouchers related to payment processing.• Worked effectively with Credit, Marketing, and Procurement departments, Executive Management, and Sales personnel to ensure best possible account service.• Established monthly cutoffs and closing of the payables system.• Resolved numerous functions on a daily basis; including customer inquiries, information requests, and inventory control.• Created sales-tracking spreadsheets for better financial reporting to internal management.• Analyzed policies with regard to customer service and efficiency recommending policy changes and process improvements as needed.

Greensboro/Winston-Salem, North Carolina Area

• Strategically prepared and remarketed repossessed mobile homes.• Managed and administered all related activities including working with construction teams on repairs, transportation and setup, ordering inspections, setting sales price, showing/exhibiting, and loan package completion.• Effectively lead associates in obtaining optimum performance and goal attainment.• Ensured loans in remarketing were serviced in compliance with investor, agency, and regulatory guidelines.• Tracked, trended, measured and analyzed data and results to identify opportunities for improvement and performance feedback for associates.• Maintained relationship with account executives and sales managers to ensure service levels were met.

Master'S Degree, Information Technology And Management, 3.46

Mba, Business Administration

Bachelors, Management Information Systems

Graduated with honors in MIS

College Diploma, Information Technology And Networking