Dani Meyer Email & Phone Number

Mexico

In my role as a Helpdesk Engineer, I face new challenges daily, focusing on efficiently resolving issues, collaborating with diverse teams across the world, and ensuring seamless customer experiences. My expertise spans customer support, hardware procurement, proficient project management, and onboarding processes.

From initially supporting 60 users in Mexico, I expanded my role over five years to oversee IT operations across LATAM, including Mexico, Colombia, Nicaragua, Guatemala, and Ecuador. Proficient in user support, traveling to different sites all over the world to support vendor/hardware provisioning onsite, software installation, hardware administration, AV.

• "I spearheaded operational enhancements at the production plant, providing comprehensive support to administrative and operational teams.
• Vendor Management: Sourced vendors, negotiated pricing, procured software, handled renewals, and managed provisioning for users. Regularly liaised with providers to secure competitive market prices every six months.
• Procurement and Hardware Management: Purchased, configured, and maintained hardware inventory.
• Budget Oversight: Managed yearly budget allocations.
• Cross-Functional Project Supervision: Led projects involving IT, Quality, Production, Logistics, HR, and Finance teams.
• Machinery Configuration: Configured machinery, ensured connectivity, and conducted testing for seamless integration into production operations.

acilitate customer needs and requirements with precision.Align with Project Management KPIs and actively contribute to goal attainment. Provide strategic guidance to the Project Management team, adhering to AS/GPMO standards and procedures within the Overall Services Delivery framework. Empower teams with comprehensive knowledge of relevant standards.

Led the development of technical standards, documentation, and knowledge transfer strategies to enhance operational support. Embraced the company culture by fostering open communication, teamwork, and alignment with Conagra Beliefs. Ensured adherence to Financial & IT Compliance Enterprise Standards. Played a key role in implementing new tools and.

Provided comprehensive troubleshooting support via phone, email, chat, and web channels for hardware, software, and network operational issues. Leveraged expertise in information systems products and services to effectively assist users in resolving their inquiries. Identified, investigated, and researched user questions and problems, successfully.

"Proactively manage user accounts, including the creation of new accounts and granting access through Active Directory and Exchange, ensuring seamless onboarding experiences.Expertly handle data management processes, including backup, deletion, and archiving of user data upon termination, prioritizing data security and compliance. Consistently exceed.