Dani Meyer Email & Phone Number

Mexico

In my role as a Helpdesk Engineer, I face new challenges daily, focusing on efficiently resolving issues, collaborating with diverse teams across the world, and ensuring seamless customer experiences. My expertise spans customer support, hardware procurement, proficient project management, and onboarding processes.

From initially supporting 60 users in Mexico, I expanded my role over five years to oversee IT operations across LATAM, including Mexico, Colombia, Nicaragua, Guatemala, and Ecuador. Proficient in user support, traveling to different sites all over the world to support vendor/hardware provisioning onsite, software installation, hardware administration, AV System management, new user provisioning, and managing vendor contracts.

"I spearheaded operational enhancements at the production plant, providing comprehensive support to administrative and operational teams.• Vendor Management: Sourced vendors, negotiated pricing, procured software, handled renewals, and managed provisioning for users. Regularly liaised with providers to secure competitive market prices every six months.• Procurement and Hardware Management: Purchased, configured, and maintained hardware inventory.• Budget Oversight: Managed yearly budget allocations.• Cross-Functional Project Supervision: Led projects involving IT, Quality, Production, Logistics, HR, and Finance teams.• Machinery Configuration: Configured machinery, ensured connectivity, and conducted testing for seamless integration into production operations.• Collaborative Problem-Solving: Worked closely with the Infrastructure team in Austria to install servers and address local issues.• Ticketing System Management: Effectively managed the ticketing system to streamline support processes.

acilitate customer needs and requirements with precision.Align with Project Management KPIs and actively contribute to goal attainment. Provide strategic guidance to the Project Management team, adhering to AS/GPMO standards and procedures within the Overall Services Delivery framework. Empower teams with comprehensive knowledge of relevant standards, techniques, and requirements. Lead projects from initiation and planning phases through execution and closure. Regularly review and report project statuses to stakeholders.Drive teams to achieve project milestones within set deadlines.Ensure production adheres to and surpasses customer quality standards and validations.

Led the development of technical standards, documentation, and knowledge transfer strategies to enhance operational support. Embraced the company culture by fostering open communication, teamwork, and alignment with Conagra Beliefs. Ensured adherence to Financial & IT Compliance Enterprise Standards. Played a key role in implementing new tools and technologies, contributing to the evaluation and recommendation process for enhancements that enhance current platforms. Facilitated knowledge transfer to team members, including offshore support staff. Analyzed defects and implemented controls to mitigate recurring issues. Fostered peer and cross-functional relationships to facilitate best practice sharing and enhance team effectiveness. Engaged in regular audits of user access to uphold security protocols.

Provided comprehensive troubleshooting support via phone, email, chat, and web channels for hardware, software, and network operational issues. Leveraged expertise in information systems products and services to effectively assist users in resolving their inquiries. Identified, investigated, and researched user questions and problems, successfully isolating and resolving hardware and software issues. Coordinated referrals to relevant technical, professional, or service personnel when necessary. Received and prioritized issues, ensuring timely resolution through appropriate escalation procedures.

"Proactively manage user accounts, including the creation of new accounts and granting access through Active Directory and Exchange, ensuring seamless onboarding experiences.Expertly handle data management processes, including backup, deletion, and archiving of user data upon termination, prioritizing data security and compliance. Consistently exceed Service Level Agreements (SLAs) through diligent attention to detail and timely completion of tasks.