Ericka Vargas Vásquez Email & Phone Number

Heredia, Costa Rica

Duties: Serve as the Program Manager for identified client conversion activities managing end-to-end conversion (Online, Prescreen, Account Review, Fraud) or identified strategic initiative projects. Understand the framework and business processes necessary to complete successful conversion. Rally resources as needed to meet timelines and business requirements. Escalate issues and work through identified resolution. Identify, review, and deliver all necessary reports for project status and executive awareness. Lead project update calls with clients, documenting and tracking all action items, incorporating necessary partners as needed for planning, delivery, and execution. Originate actions to improve existing conditions, processes, and communication. Develop and maintain strong working relationships with Experian Sales team and other internal team members. Maintain and expand working knowledge of current and Experian solutions/products, as well as their integration and methods of delivery/deployment and ongoing support.

San José, Costa Rica

Duties: Support global screening by developing and managing Amazon Transportation programs. Manage a Transportation Screening Service to provide demonstrated improvements in results via KPIs. Tracking and reporting on project and service health, including quality, cost, speed and project status. Dive deep into data with strong analytical and quantitative skills to back up assumptions, recommendations, and drive actions. Dealing with ambiguity as well as hard data and metrics. Clearly articulate business problems and solutions to customer and senior leader via strong written and verbal communication.

Duties: Assess project requests to create resource plans, schedules, and other project documentation. Identify and work with commercial clients and internal stakeholders. Lead technical teams to achieve all project objectives and requirements on schedule, within budget, and according to SLAs. Identify, track and own closure of all tasks, risks, and issues. Identify project risks, and create and execute effective mitigation plans as necessary. Conduct and document project status meetings. Communicate with project stakeholders and management, including internal resources and external clients. Complete close-out checklist and gain approval from experts for project completion. Review and document lessons learned.

Heredia, Costa Rica

Duties: Working with internal and external clients to manage the timely flow of all project actions from initiation to delivery, ensuring that projects meet quality, turn-around time, and budget expectations.Ensuring the timely and accurate processing of the Project Management Office transactions, reports, and all related tasks. Delivering value-added responses to the clients by reviewing the work of other Project Managers. Analyzing and interpreting client situations which require in depth knowledge of the PMP processes and the application of corporate policies, practices, and procedures.

Duties: Providing customer service and data-base software training to new hires. Performing weekly assessments of agent metrics and performance, as well as one-on-one training sessions and calibrations. Providing management with reports and recommendations to be implemented.Accomplishments:Account customer service top-performerImproving team metrics by providing one-on-one training sessions to fellow CS associatesImprovement of reporting language on reports and data bases

Licenciatura En Arquitectura Y Urbanismo, Arquitectura

Bachillerato En Arquitectura Y Urbanismo, Arquitectura

High School Diploma, High School