Erick Balbás Email and Phone Number
Erick Balbás work email
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Erick Balbás personal email
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Trilingual Professional Specializing in Data Analysis, B2B Business Development, and Customer Service RepresentationAs a trilingual professional with a degree in Electronic Engineering and expertise in data analysis, business development, vehicle transport and logistics, and customer service representation, I offer a versatile approach to driving business and institutional success. With multilingual and multicultural experience, I am equipped to generate valuable insights, build meaningful client relationships, and deliver exceptional service.In my role as a Data Analyst, I specialize in transforming raw data into strategic decisions, utilizing tools such as Python, SQL, Power BI, Excel, and Cognos. My passion for data-driven storytelling is reflected in the dashboards and visualizations I create, enabling stakeholders to make evidence-based decisions that enhance business and institutional performance. Additionally, my attention to detail ensures that all data is handled with the highest standards of accuracy and confidentiality.As a B2B Business Development Representative, I excel at identifying and nurturing leads, understanding client needs, and providing tailored cloud technology solutions. With experience in consultative sales and proficiency with CRM platforms such as Salesforce, I drive growth by delivering value through effective communication and a deep understanding of client challenges.In Customer Service Representation, I bring fluency in English, Portuguese, and Spanish to overcome communication barriers and enhance the customer experience. I am skilled at managing inquiries and resolving issues efficiently, building strong relationships with clients, and delivering satisfaction through personalized, empathetic service.By combining my data expertise with a customer-focused business mindset, I aim to create value for organizations through innovative solutions, precise execution, and strategic collaboration.Key Skills:— Data Analysis: Python, SQL, Power BI, Excel, Cognos— B2B Business Development: Lead generation, consultative sales, CRM (Salesforce)— Customer Service: Trilingual support (English, Portuguese, Spanish), client management— Data Entry and Management— Cross-cultural communication and collaboration— Empathy and relationship-building— Passion for innovation and continuous improvement
Tripleten
View- Website:
- get.tripleten.com/g7aY
- Employees:
- 1735
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Especialista Em Integração De ClientesTripletenSão Paulo, Brazil
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Customer Onboarding SpecialistTripleten Oct 2024 - PresentUnited States• Personalized Customer Engagement: Proactively connecting with each new customer through tailored WhatsApp messages, emails via HubSpot CRM, and calls through CallGear. Providing one-on-one attention for those requiring additional guidance, enhancing their onboarding journey.• Building Customer Confidence: Delivering timely, reassuring calls using CallGear to let students know they have a dedicated support system as they embark on their new learning journey.• Streamlining Access and Readiness: Verifying payment information and ensure all essential learning resources are available to each customer, preparing them fully for their educational experience.• Boosting Initial Engagement: Identifying and activating students needing extra motivation in their first week, using HubSpot CRM to engage them with personalized messaging and guidance, setting a positive tone for ongoing engagement and achievement.• Global Team Collaboration: Using Slack and Jira to communicate effectively with both internal teams and global teams in three languages (English, Spanish, and Portuguese) enabling clear, effective collaboration across multiple regions around the world.
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Data AnalystSelf-Employed May 2024 - PresentSão Paulo, Brazil• Gather data from various sources and clean it to ensure accuracy and reliability for analysis.• Utilize Python, Excel, Power BI, SQL, and other tools to analyze data, identify patterns, trends, and insights that drive decision-making.• Design and create dashboards and visualizations using tools like Cognos to present data in a clear and understandable format.• Leverage my language fluency in English, Portuguese, and Spanish to bridge communication gaps and collaborate effectively with diverse teams.• Stay updated with the latest data analysis trends and tools, continuously innovate, and seek opportunities to enhance your skills to deliver cutting-edge solutions to clients.
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Yoga TeacherSelf-Employed Aug 2015 - PresentSão Paulo, Brazil• Develop class programs to manage stress and anxiety based on Integrative Yogatherapy.• Pursue continuous learning through courses, workshops, and events related to the practice.• Encourage and inspire students on their Yoga journey, recognizing their progress and offering individualized support.• Adapt classes to the needs, experience level, limitations, and health conditions of each student.• Master the different postures (asanas), breaths (pranayamas), philosophies, and principles of Yoga.• Understand the functioning of the human body to assist students in the safe and effective practice of postures.• Efficiently manage and market the business.• Organize experiential tourism with Yoga and Meditation immersion in nature in Mount Roraima, Serra do Tepequém, and Gran Sabana.• Participate as a collaborator in meditative experiences with Yoga, Music, and Mantra Chanting.• Idealize the project of Yoga and Meditation for all outdoors in Boa Vista, Roraima.
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Customer Service RepresentativeAutosled May 2023 - Mar 2024United States• Helping shippers and carriers to streamline vehicle logistics with the Autosled platform on the US marketplace.• Providing exemplary trilingual customer representative role via email, SMS and phone, boosting satisfaction and engagement with shippers and transportation companies • Responding to user inquiries to ensure the delivery of high-quality service.• Track the progress of shipments to ensure the accuracy and validity of the data displayed on the logistics platform from the moment of pickup to successful delivery.• Teamwork and Collaboration, willing to share insights, provide support to colleagues, and contribute to a positive work environment. -
Business Development Representative (Google Cloud)Accenture Brasil May 2022 - Oct 2022São Paulo, São Paulo, Brazil• Responsible for identifying and qualifying potential leads, evaluating their suitability for consultative sales solutions.• Collaborate closely with Enterprise and Named level companies to understand their business needs and challenges.• Provide expert consultancy on how to improve productivity, savings, communication and collaboration using Google Cloud Platform (GCP) cloud computing technology.• Initiate and maintain effective communications with potential clients through cold calls and emails, with the aim of scheduling meetings and presenting proposals.• Effectively manage the sales cycle, from initial prospecting to closing deals.• Maintain an accurate record of interactions with leads and sales opportunities in the customer relationship management (CRM) system Salesforce.• Collaborate with other internal teams, such as marketing and technical support, to ensure a comprehensive customer experience. -
Meta Customer Support Iii (Facebook)Atento Jan 2022 - May 2022São Paulo, São Paulo, Brazil• Responsible for providing exemplary bilingual customer support via email, chat and phone, increasing satisfaction and engagement for Meta (Facebook) advertisers.• Respond to queries from large Enterprise & Named customers on the Meta platform, ensuring the provision of high quality services. -
Meta Customer Support I (Facebook)Atento Brasil Aug 2021 - Dec 2021Sao Paulo, São Paulo, Brasil• Responsible for providing exemplary bilingual customer support via email, chat and phone, increasing satisfaction and engagement for Meta (Facebook) advertisers.• Respond to queries from small and medium-sized customers on the Meta platform, ensuring the provision of high quality services.• I was promoted to the service sector of large companies Enterprise & Named
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English TeacherCultura Inglesa Jul 2016 - Aug 2017Boa Vista, Roraima, Brazil• Responsible for providing engaging English teaching to students of all age groups, including children, teenagers and adults.• Improved communication skills and language proficiency in students.• Apply English tests to assess the level of new entrants. -
English TeacherSenac Feb 2017 - Jun 2017Boa Vista, Roraima, Brazil• Responsible for applying teaching methods to teenagers and adults• Improved language fluency and communication skills in students -
Real Estate Manager And ConsultantEspacio Sideral Ca Aug 2009 - Jul 2016Puerto Ordaz, Bolivar State, Venezuela• Responsible for actively participating in the acquisition, sales and rental of properties, improving portfolio performance.• Effectively manage the sales cycle, from initial prospecting to closing deals.• Trade profitable investment opportunities in US Dollars and Euros.• Bilingual communicator fluent in English and Spanish, adept at negotiating with clients.• Implement telemarketing and email marketing strategies.
Erick Balbás Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Erick Balbás
What company does Erick Balbás work for?
Erick Balbás works for Tripleten
What is Erick Balbás's role at the current company?
Erick Balbás's current role is Especialista em Integração de Clientes.
What is Erick Balbás's email address?
Erick Balbás's email address is er****@****ail.com
What schools did Erick Balbás attend?
Erick Balbás attended Universidad Nacional Experimental Politécnica 'antonio José De Sucre'.
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