Erick Balbás Email & Phone Number

São Paulo, Brazil

United States

• Personalized Customer Engagement: Proactively connecting with each new customer through tailored WhatsApp messages, emails via HubSpot CRM, and calls through CallGear. Providing one-on-one attention for those requiring.
• Building Customer Confidence: Delivering timely, reassuring calls using CallGear to let students know they have a dedicated support system as they embark on their new learning journey.
• Streamlining Access and Readiness: Verifying payment information and ensure all essential learning resources are available to each customer, preparing them fully for their educational experience.
• Boosting Initial Engagement: Identifying and activating students needing extra motivation in their first week, using HubSpot CRM to engage them with personalized messaging and guidance, setting a positive tone for.
• Global Team Collaboration: Using Slack and Jira to communicate effectively with both internal teams and global teams in three languages (English, Spanish, and Portuguese) enabling clear, effective collaboration across.

São Paulo, Brazil

• Gather data from various sources and clean it to ensure accuracy and reliability for analysis.
• Utilize Python, Excel, Power BI, SQL, and other tools to analyze data, identify patterns, trends, and insights that drive decision-making.
• Design and create dashboards and visualizations using tools like Cognos to present data in a clear and understandable format.
• Leverage my language fluency in English, Portuguese, and Spanish to bridge communication gaps and collaborate effectively with diverse teams.
• Stay updated with the latest data analysis trends and tools, continuously innovate, and seek opportunities to enhance your skills to deliver cutting-edge solutions to clients.

São Paulo, Brazil

• Develop class programs to manage stress and anxiety based on Integrative Yogatherapy.
• Pursue continuous learning through courses, workshops, and events related to the practice.
• Encourage and inspire students on their Yoga journey, recognizing their progress and offering individualized support.
• Adapt classes to the needs, experience level, limitations, and health conditions of each student.
• Master the different postures (asanas), breaths (pranayamas), philosophies, and principles of Yoga.
• Understand the functioning of the human body to assist students in the safe and effective practice of postures.

United States

• Helping shippers and carriers to streamline vehicle logistics with the Autosled platform on the US marketplace.
• Providing exemplary trilingual customer representative role via email, SMS and phone, boosting satisfaction and engagement with shippers and transportation companies
• Responding to user inquiries to ensure the delivery of high-quality service.
• Track the progress of shipments to ensure the accuracy and validity of the data displayed on the logistics platform from the moment of pickup to successful delivery.
• Teamwork and Collaboration, willing to share insights, provide support to colleagues, and contribute to a positive work environment.

São Paulo, São Paulo, Brazil

• Responsible for identifying and qualifying potential leads, evaluating their suitability for consultative sales solutions.
• Collaborate closely with Enterprise and Named level companies to understand their business needs and challenges.
• Provide expert consultancy on how to improve productivity, savings, communication and collaboration using Google Cloud Platform (GCP) cloud computing technology.
• Initiate and maintain effective communications with potential clients through cold calls and emails, with the aim of scheduling meetings and presenting proposals.
• Effectively manage the sales cycle, from initial prospecting to closing deals.
• Maintain an accurate record of interactions with leads and sales opportunities in the customer relationship management (CRM) system Salesforce.

São Paulo, São Paulo, Brazil

• Responsible for providing exemplary bilingual customer support via email, chat and phone, increasing satisfaction and engagement for Meta (Facebook) advertisers.
• Respond to queries from large Enterprise & Named customers on the Meta platform, ensuring the provision of high quality services.

Sao Paulo, São Paulo, Brasil

• Responsible for providing exemplary bilingual customer support via email, chat and phone, increasing satisfaction and engagement for Meta (Facebook) advertisers.
• Respond to queries from small and medium-sized customers on the Meta platform, ensuring the provision of high quality services.
• I was promoted to the service sector of large companies Enterprise & Named

Boa Vista, Roraima, Brazil

• Responsible for providing engaging English teaching to students of all age groups, including children, teenagers and adults.
• Improved communication skills and language proficiency in students.
• Apply English tests to assess the level of new entrants.

Boa Vista, Roraima, Brazil

• Responsible for applying teaching methods to teenagers and adults
• Improved language fluency and communication skills in students

Puerto Ordaz, Bolivar State, Venezuela

• Responsible for actively participating in the acquisition, sales and rental of properties, improving portfolio performance.
• Effectively manage the sales cycle, from initial prospecting to closing deals.
• Trade profitable investment opportunities in US Dollars and Euros.
• Bilingual communicator fluent in English and Spanish, adept at negotiating with clients.
• Implement telemarketing and email marketing strategies.