Erick Diaz Email & Phone Number

Operational Enhancements• Enhanced operational data capture by updating the reporting system twice and creating a standardization guide.• Improved data collection and analysis around compliance issues with an updated tracking system..• Developed a compliance dashboard to provide accurate data, minimizing misinformation.• Automated the tracking of resource utilization through a dashboard, replacing a manual daily task, to support informed operational decisions.Team Development and Collaboration• Established a bi-weekly team call to foster best practice sharing and problem-solving discussions.• Collaborated on the development of a weekend summary dashboard, saving approximately 3 hours of manual work per week.• Co-created an optimized resource tracking dashboard for improved efficiency.• Mentored interns and new hires, contributing to process optimization and team morale.Cultural Contributions and Leadership• Participated as a speaker at a virtual career mixer, sharing knowledge and experiences.• Conducted a tutorial on Microsoft OneNote to encourage organizational sharing and collaboration.• Completed multiple root cause analyses for improved compliance management, identifying areas for improvement.• Initiated a new compliance oversight role for enhanced leadership monitoring• Reorganized the scheduling desk to a geographical base location, promoting a more structured and efficient workspace.

Chicago, Illinois, United States

Operations• Provided coaching and guidance to direct reports, addressing a range of issues from job proficiency to career advancement.• Authored daily operational reports, providing critical updates and statistics.• Conducted daily team briefings to review operational updates and process changes.• Supervised and trained a team of charter schedulers, enhancing their skills and productivity.Projects• Designed and led a recurrent training program for new hire assistant managers, focusing on the management of unexpected events and developed a related checklist.• Developed an operational guidebook for new managers, providing a comprehensive resource for navigating managerial responsibilities.• Established guidelines and expectations for one-on-one management for new leaders, setting clear standards for leadership within the organization.• Created training materials for the charter team, along with clear guidelines and expectations, fostering a well-informed and efficient team.• Authored reports on compliance failures and proposed comprehensive solutions, contributing to improved operational standards.• Implemented a standardized turnover process using a digital tool, ensuring consistent information transfer across shifts.• Collaborated with a colleague to develop a dashboard, streamlining processes and saving approximately three hours per week on manual data entry. This initiative significantly improved efficiency within the team.

Greater Chicago Area

OPERATIONS• Write daily report on operational statistics and updates• Conduct daily briefings with team to review operational updates and process changesPROJECTS• Created CSAT dashboard for manager group to identify team performance. Report saved each manager ~3 hours of report work a month.• Developed a weekend operation report that compiled operational metrics and key highlights.• Updated weekend operation report to decrease manual input by 50% and saved the workgroup 1.5 hours per week in workload.• Created a flight attendant usage workbook to compile flight attendant usage data. Report helped identify low performing time banks and readjust usage strategy. Flight attendant usage increased 60% over 3 months after workbook was created• Improved operational forecast report by creating automated dashboard• Reduced team workload by 50% • Dashboard provides a customized view of operational metrics and is used to create bi-weekly reports• Developed a hybrid flexible work structure by identifying workgroup metrics and flights volumes.

Greater Chicago Area

•Produce step-by-step guide on back-up procedures to ensure proper compliance with Australian Visa requirements •Coach and counsel direct reports through a myriad of issues, including job proficiency, goal development and career advancement•Evaluate communication between headquarters and the network operational center to ensure consistent lines of dialogue during emergencies and real-time issues•Enforce both federal and company guidelines while coordinating flight attendant schedules

Greater Chicago Area

Operations•Trained new schedulers in real time educating them in the day-to-day operation processes and procedures•Acted as main resource and initial contact for addressing operational issues and troubleshooting staffing logistics •Maximized efficient labor and orchestrated cohesive schedules without exceeding the amount of labor hours allowed according to contractual guidelines•Displayed proficiency of standard procedural guidelines, labor laws and FAA regulations to maintain on-time operation •Developed an understanding of the union agreement terms that were applied during everyday scheduling decisionsJCBA Testing •Led training on CCS for flight attendants and union representatives •Aided the Crew Pay department with developing and testing over 100 pay-related scenarios•Wrote test cases for scheduling scenarios in collaboration with outside consultants•Performed quality assurance testing for three different programs: Cosmos, CCS, and UCrew which helped with successful launch of new joint agreement•Collaborated with Flight Attendant Support Team to test flight attendant leave-of-absence scenarios•Supported the COBUS group with their development of new flight attendant handbooksJCBA Instructor •Instructed five-week course on new JCBA and programs for a class of 15 schedulers, where I administered practical exercises, classroom activities, and knowledge exams to ensure learning objectives were being met. As a result, all 15 schedulers passed training. •Provided one-on-one coaching for trainees, both written and verbal, to improve individual performance•Helped curate new hire training materials and activities, specifically built scenarios for hands on practice •Delivered training presentations on the new JCBA for the entire In-Flight department of over 90 people, including managers, supervisors and schedulers•Facilitated recurrent training in JCBA, Cosmos, and Ucrew updates for schedulers, supervisors, and managers

Mt. Prospect Il

• Coordinated and processed new patient orders• Handled escalated patient issues• Provided counsel for patients seeking financial assistance• Trained and assisted new representatives

Madison, Wi

• Collaborated with staff in planning and executing events• Identified event issues and improved quality of service • Supervised 5+ staff and assisted in new recruit training • Ensured positive workplace environment through positive engagement

Madison,Wi

• Supervised computer lab, reserved rooms, and provided IT solutions for patrons in campus library • Enhanced classroom experiences for professors • Identified lab issues and looked to improve patron experience

Madison, Wi

• Optimized photographic images of the eye in preparation for evaluation by the ocular disease evaluators for research purpose • Improved quality of images to ensure that researchers would identify the proper eye condition • Digitized documents and film images through scanning for archives • Worked with physicians and other research staff on multiple funded projects

Madison, Wi

• Organized patient medical records for physician appointments • Prepared necessary correspondence related to medical records of patients • Responsible for the timely completion of all medical clerk duties, including record retrieval for insurance billing