Involvement in the Initial Notification Process for New Construction Projects in the United States:Ensuring that all parties involved are aware of their legal rights and obligations, avoiding future litigation. This involves drafting detailed documents that must be sent in compliance with state and federal laws.Permit Management:Verification of the necessary permits for the progress of projects, from preparation to submission of the required documentation to the… Show more Involvement in the Initial Notification Process for New Construction Projects in the United States:Ensuring that all parties involved are aware of their legal rights and obligations, avoiding future litigation. This involves drafting detailed documents that must be sent in compliance with state and federal laws.Permit Management:Verification of the necessary permits for the progress of projects, from preparation to submission of the required documentation to the authorities. This includes ensuring that all legal and regulatory requirements are met, as well as resolving any bureaucratic impediments.Analysis of Construction Laws and Regulations in the United States:Focusing on the issuance of notifications and permit management.Excellence in Verbal and Written Communication in English:Capable of articulating complex legal information in a clear and understandable manner for clients, regulatory authorities, and other stakeholders. Show less

As an account manager, I am experienced in complex negotiations. This involves understanding customer needs, identifying points of interest, and finding solutions that meet both parties' expectations. Additionally, my ability to retain valuable customers is fundamental for long-term success.Interdepartmental Collaboration:I collaborate with sales, marketing, and support teams. This collaboration is essential to ensure that customers receive exceptional service.Data… Show more As an account manager, I am experienced in complex negotiations. This involves understanding customer needs, identifying points of interest, and finding solutions that meet both parties' expectations. Additionally, my ability to retain valuable customers is fundamental for long-term success.Interdepartmental Collaboration:I collaborate with sales, marketing, and support teams. This collaboration is essential to ensure that customers receive exceptional service.Data Analysis and Proactive Strategies:I use data to make informed decisions. This includes analyzing performance metrics, purchase history, and customer feedback. Based on these insights, I can anticipate customer needs and offer proactive solutions. For example, if I see that a customer is about to reach a product usage limit, I can suggest an upgrade before they need to ask. Show less

- Monitoring sector-specific service metrics- Inspection and implementation of continuous improvement processes- Utilization of Power BI for data analysis- Generation of reports

- Structuring of the Customer Support and Operations area- Creation of the help center for specific processess - Contact estimate measurement planning

- Monitoring of operation metrics (response time, NPS, etc)- Creation of analysis processes to reduce Churn- Implementation of automations in customer relationship processes- Crisis management

- Structuring the relationship quality area; - Construction of KPI's and OKR's of the area; - Quality monitoring; - Creation of attendance monitoring reports; - Customer service in crisis management situations; - Mediation with third-party companies in cases of sensitive demands

- Fully digital customer service, via Zendesk system, chat, email and social networks;- Monitoring indicators for the completion of 100% of requests, daily;- Interface with different online payment processors for troubleshooting;- Creation of area development and improvement projects.

- Analysis of credit and risks of individuals and legal entities;- Creation, analysis, processing, closing and administration of credit proposals to clients;- Creation and organization of a database for loan applications, credit history, and financial statements;- Responsible for a specific line of credit, provided by the Federal Government.

- AppleCare agent - Monitoring of specific Apple metrics; - Team quality monitoring.