Erick Hernandez Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

- Delivered an 18% year-over-year (YOY) improvement in retention rates, exceeding team benchmarks and setting new standards for customer success in self service BoB.- Managed a challenging book of business that traditionally performed at 75% retention rates, consistently achieving over 100% quarterly retention rates through strategic relationship management and proactive customer engagement.- Utilized platforms like Planhat and Salesforce to identify upsell opportunities, target customers for upgrades, and ensure accounts received appropriate solutions to maximize value.- Collaborated with clients to assess needs, identify potential feature gaps, and propose solutions that deliver higher functionality, contributing to increased revenue and customer satisfaction.

Denver, Colorado, United States

- Drive revenue growth by identifying, qualifying, and engaging with potential clients through various channels.- Proficient in using Salesforce, ZoomInfo, LinkedIn Sales Nav, Salesloft, Crunchbase, Sales Engagement, Hunter.io, and other sales tools to track and manage leads, prioritize daily activities, and generate reports.- Passionate about delivering a positive customer experience and helping businesses achieve their goals.- Constantly learning, adapting, and implementing new strategies to meet KPIs and quotas.

Denver Metropolitan Area

- Began role to assist in managing a brand new location, and over the years developed skills to help with overall business level decisions- Introduced and implemented specialized software to help maintain inventory, analyze costs, and show detailed reports with high efficiency. Managers and owner were able to evaluate restaurant performance based on real numbers at a moments notice.- Developed new systems for HR responsibilities including: interviewing, hiring, training, evaluation, dismissal of employees, and creating a weekly schedule for FOH staff members.- Installed and managed POS system

Greater Denver Area

- Used accumulated experience to ensure best experience for guests, and ultimately achieve higher sales revenue.- Able to think on my feet when things went wrong, and operate under pressure to always “make it right” for guests. - Learned the menu inside and out, and became proficient in cocktail, wine, and spirits knowledge.

Greater Denver Area

- Learned the basic skill sets for being in the restaurant business. - Required to know all menu ingredients in order to give proper recommendations and avoid allergies. - Learned basic culinary skills to better assist the flow of the restaurant.- Ensured proper plating, delegated to other food runners and sent food out in a timely manner.

Created a fast, fun, and friendly experience for the guests and coworkers within the store. Having been there for over six years, I gained an extensive knowledge of nearly all of the positions available within the store. From working with electronics, and cashiering, to receiving truck loads and setting up planograms; the versatility allowed me to help out anywhere I was needed to accomplish tasks. Communication and working as a team is a must.