Network Operations Center Technician
Current- Reviewed network logs to discern state changes of network equipment
- Created and routed network tickets to appropriate designated fix agents
- Used a variety of tools to correlate multiple faults and/or systempresented data into singular network impairment
- Performed routine ticket management and escalations to driveproblems to final resolution
- Performed remote resolution of faults through various ElementManagement Systems (EMS)