Eric Kling Email & Phone Number

Kansas City, Missouri, United States

• Reviewed network logs to discern state changes of network equipment
• Created and routed network tickets to appropriate designated fix agents
• Used a variety of tools to correlate multiple faults and/or systempresented data into singular network impairment
• Performed routine ticket management and escalations to driveproblems to final resolution
• Performed remote resolution of faults through various ElementManagement Systems (EMS)

Overland Park, Kansas

• Reviewed network logs to discern state changes of network equipment
• Created and routed network tickets to appropriate designated fix agents
• Used a variety of tools to correlate multiple faults and/or system presented data into singular network impairment
• Performed routine ticket management and escalations to drive problems to final resolution
• Performed remote resolution of faults through various Element Management Systems (EMS)

Kansas City, Missouri Area

• Installed Internet hubs and routers
• Troubleshoot and diagnose potential issues in existing/new lines.
• Set up equipment for activation on fiber network
• Installed and cabled various electronic components. (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
• Worked with customer to provide best experience possible and give them the best solutions possible

Kansas City, Missouri Area

• Verified levels and signal quality within required specifications on active outlets; Verified no signal leakage or ingress
• Integrated various company services (video, internet, telephone) with customer's equipment Management Systems (EMS)
• Utilized tasks, tools, test equipment and information that will enhance business results
• Maintained assigned vehicle and documentation

Network And System Administration/Administrator

High School/Secondary Diplomas And Certificates