Eric Kling Email & Phone Number

Kansas City, Missouri, United States

• Reviewed network logs to discern state changes of network equipment• Created and routed network tickets to appropriate designated fix agents• Used a variety of tools to correlate multiple faults and/or systempresented data into singular network impairment• Performed routine ticket management and escalations to driveproblems to final resolution• Performed remote resolution of faults through various ElementManagement Systems (EMS)

Overland Park, Kansas

• Reviewed network logs to discern state changes of network equipment• Created and routed network tickets to appropriate designated fix agents• Used a variety of tools to correlate multiple faults and/or system presented data into singular network impairment• Performed routine ticket management and escalations to drive problems to final resolution• Performed remote resolution of faults through various Element Management Systems (EMS)

Kansas City, Missouri Area

• Installed Internet hubs and routers• Troubleshoot and diagnose potential issues in existing/new lines.• Set up equipment for activation on fiber network• Installed and cabled various electronic components. (e.g., modems, routers, TVs, stereo systems and home entertainment systems).• Worked with customer to provide best experience possible and give them the best solutions possible

Kansas City, Missouri Area

• Verified levels and signal quality within required specifications on active outlets; Verified no signal leakage or ingress • Integrated various company services (video, internet, telephone) with customer's equipment Management Systems (EMS)• Utilized tasks, tools, test equipment and information that will enhance business results • Maintained assigned vehicle and documentation

Network And System Administration/Administrator

High School/Secondary Diplomas And Certificates