Are you looking for• Practical support to strengthen your service delivery capabilities? • Help to enhance your continuous improvement capabilities?• Assistance building a more effective and resilient organization? Let's talk! As a consultant and coach, I help leaders and organizations collaboratively enhance their service delivery and continuous improvement capabilities. I value disciplined data collection, feedback loops and rapid learning over failing fast.Having played several roles from Agile Coach to Scrum Master to Sr. Technical Analyst to Software Developer. I have been part of critical technical projects, and worked in organizations ranging from start-ups to Fortune Global 500 corporations, both in the private and public sectors. Including top tier banks and top health care and medical research organizations in Canada. I have also worked in several domains ranging from applied AI research to e-commerce and content management to e-learning to sport league management.MAIN CONTRIBUTIONS...Over the years, I have helped progressive leaders and organizations:☑ Enhance service delivery and continuous improvement capabilities☑ Visualize workflow and gain insights from disciplined data collection☑ Evolve processes and practices informed by empirical data and feedback loops☑ Identify strengths, challenges, weaknesses, and opportunities for rapid learning and innovation☑ Co-create agreements on outcomes, for guiding data-informed decision making☑ Design, adapt and facilitate context-driven capacity-building training☑ Facilitate organization of capacity-building communities of practice☑ Foster a safe environment for team members to excel in, with an integral mindsetSPECIALTIES...• Organization and Relationship Systems Coaching (ORSC)• Outcome-Oriented Change and Continuous Transformation• Lean Change Management• Agile Methodologies• Agility Health Facilitation• Organizational Design• Disciplined Agile Delivery• Extreme Programming (XP)• Test Driven Development (TDD)• Kanban• Scrum• SAFeCOMMUNITY ENGAGEMENT...• Toronto ScrumMaster Clinic Meetup - Founder/Co-Organizer• AgileTO Meetup - Facilitator• SystemsThinkingTO Meetup - MemberLET'S MAKE SOMETHING AWESOME TOGETHER...I enjoy connecting and growing my professional network. Please drop me a line to find out more about your context and challenges. If I can't be of service, I may know other colleagues who might be able to help.Helping co-create more effective and resilient organizations