Erick Moisés Arciga Calderón personal email
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Skills: Good communication with clients & teamwork, positive attitude in order to solve problems day by day, act as a team player, self confidence.- Languages:Spanish (mothertongue), English (fluent)- Software: Microsoft Office, AutoCad- PMP Certification - HS&E Certification- Colling CertificationMy personal objective: Optimize resources in areas of Maintenance, Coordination, Management and Customer Service to meet the needs of customers, to take advantage of the experience of my global vision for the processes within and outside the Industry.
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Customer Service SpecialistVerizon -
Head ServiceRittal México Aug 2021 - PresentToluca, México, Mexico-Hire personal Service for contracts CDMX, Stellantis-Following qualification Matrix -Following training Matrix -Call Center quotation for service support & contracts-Contracts control for Service: Banks, government & industry-Monthly & biweekly report incidence & extra time-Monthly & weekly agenda control for service-Attention to executive meetings with Rittal subsidiaries Attention to management meetings with policy clients.-Administration of courses and workshop for clients-Control of services for clients form México and Latin America-Creation of stock of critical spare parts for policies-Startup SCAN & Service App-Kickoff Service Portfolio-Standardization global subsidiaries for workplan -
Service EngineeringAvance Industrial Dec 2017 - Aug 2021Andres De La Concha #33 Col. San José Insurgentes -
Service Engineering & Technical Support Coordinator Maintenance EngineerAvance Industrial Oct 2011 - Aug 2021México-Creation of the new technical service department 2011.-Creation of maintenance routines and standards for Frigel Chillers technologies, cooling. HGM, RCD, RBD, EDK, 3PR, GPP.-Training and starting new equipment to better understand Frigel technology.-Coordination of technical and administrative staff.-I improved response times in 50% with clients and startups.-Supervision, maintenance and registration of documentation.-Expert in new Frigel technologies for injection processes. 3PR, CI.-Expert programmer of UG9 and TB9 and bug fixes.-Continuous improvement for process adjustments and troubleshooting.-Strategic planning of weekly agenda.-Quotation and billing of services. -Care of technical budgets. -Acquisition of critical spare parts for priority customers. -
After Sales EngineerAvance Industrial Oct 2011 - Aug 2021Andres De La Concha #33 Col. San José Insurgentes-Identification of failure in GPP Grundfos impellers, monitoring andreplacement. Verification and approval of clients.-Sales work with growing clients.-Visit to 380 Frigel clients across the country.-Process adjustments to 380 clients and different technologies.-Recommendation of critical spare parts for customers and internal storage.-Search for new suppliers for spare parts and improvement of delivery times. -
Industrial Engineer & New ProjectsProcter & Gamble Feb 2009 - Oct 2011Calle Atomo #22,-Supporting & finishing new projects installation.-Managing layout for Manufacturing Center AUTOCAD.-Designing layouts for spare parts warehouse.-Controlling the site's fixed assets. -Auditing machine's times and movements on site.-Managing materials and supply chain.-Managing contractors on site.-Continuous Improvement apply daily process KPI. -
Process EngineerProcter & Gamble Mar 2010 - Jan 2011Átomo 22 Naucalpan- Implement maintenance plans to improve 85% efficiency in the machines- Monthly financial meetings for production area + results.- Controlling & monthly auditing fixed assets with focus on site shut down.- Discussing technical support with Scotland office.- Reducing SCRAP 20 % Continuous Improvement.- Managing technical personnel.-Planning and managing of preventive and corrective maintenance DDS.- Head of Profits & Losses department.- Developing maintenance routines & KPI -
Project ManagerAlcatel-Lucent Enterprise Apr 2008 - Mar 2010Av. Ciencia Cuautitlán Izcalli-TAC Support and maintenance for Newbridge equipment on AlcatelTechnologies TDM 3600/36303645, TDM 7670ESE/7670RSP/7470. Lucent technologies GX/PSAX.-Coordinator for Maintenance network job for TELCEL Newbridge and Telnor.-Preventive and Corrective Maintenance Application for TELCEL, TELNOR net.- Application and Development Job Training for TELCEL and TELNORpersonnel.-Elaboration Audit network PSAX and GX.-Negotiation and treatment with client for monthly invoicing REDUNO and UNINET Maintenance Contract -TELMEX Contract Maintenance Support and Spares.-Management step executive documents monthly invoicing.-Management for Warehouse Spares for guarantee contract.-Development guarantee control process for TELMEX net. -
Support & SalesGrupo Ddm - Diseño Y Desarrollo Médico Aug 2007 - Mar 2008Calle San Luis Potosí Col. Roma-Managing and supporting biomedical equipment for hospitals and hemodynamics laboratories.-Selling and distributing angioplasty instrumentation.-Working with public and private hospitals.- Negotiating and discussing with medical personnel.
Erick Moisés Arciga Calderón Education Details
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Bsc. Electronics And Communications Engineer -
High School
Frequently Asked Questions about Erick Moisés Arciga Calderón
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Erick Moisés Arciga Calderón works for Verizon
What is Erick Moisés Arciga Calderón's role at the current company?
Erick Moisés Arciga Calderón's current role is Customer Service Specialist.
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What schools did Erick Moisés Arciga Calderón attend?
Erick Moisés Arciga Calderón attended Tecnológico De Monterrey, Universidad La Salle, A.c..
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Erick Moisés Arciga Calderón's colleagues are Raul Echevarria, Andrea De Blanc, Raj Arun, Taylor Faith Willoughby, Rob Baird, Lakshman Sagar, Ernest Lyons.
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