Eric K. Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

While I work in sales my heart lies in technical evangelism. Today my role is to lead a virtual team of technical architecture SMEs, product managers and engineers in creating robust enablement material for our customers and partners. My mission statement is to explain the “why” behind the “how” when it comes to our tech stack and how it can fit within a customers existing tech stack. In addition I get to work directly with the top data architects / solution architects within companies to help blueprint how Adobe Experience Platform can fit into their organizational IT stack while driving marketing value over the long term.My past experience in backend processes within IT from data warehousing, infrastructure, ITIL, reporting, architecture all the way through marketing actions with personalization, digital advertising, CRM, messaging and orchestation puts me a unique position to help drive the right solution.

San Jose, Ca, Us

Worked tirelessly with a variety of folks across the global organization from engineering, product management, sales, consulting and others to ensure that Adobe and non-Adobe solutions are working together and truly solving customer problems. My core focus is helping to ensure that correct, scalable and manageable architectures are built for customer problems using a combination of Adobe and non-Adobe products with the Adobe Experience Platform at its heart.

San Jose, Ca, Us

I worked effortlessly to solve my clients marketing challenges through the use of Adobe's marketing cloud, with a key focus on Adobe Campaign. My goal was always to leave every client with a solution that met their immediate goals while also setting them up for success in the future use of the platform.

San Jose, Ca, Us

As a tech consultant for Adobe Campaign my goal was to help the client achieve best in class touch points with their customers through email, mobile and social interactions. My work started with listening to the customer needs and wants and designing a solution that fits their needs. My goal was always to deliver the best product and experience while enabling the customer to be successful with their business goals.Responsibilities included:-requirements gathering-BRD design-solution design and configuration of Adobe Campaign software-working with business and IT groups to solve problems-desk side coaching and enablement-project management

San Jose, Ca, Us

Hartford, Connecticut, Us

Lead technical consultant for all of Aetna's web analytics implementations with Adobe SiteCatalystResponsibilities included:• Managing the digital analytics tool implementation• SME for all things Adobe (Analytics, Target, DTM)• Owned the road map for web analytics and future site analytics architecture• Performed all debugging and testing for analytic implementations• Translated business requirements to technical requirements

Riverwoods, Il, Us

Lead a two person team in optimizing and reporting on Discover's card acquisition website. Goal was to build the best in class browsing experience for users in both big browser and mobile.My accomplishments:• Manged the digital analytics tool implementation• Drove $3.6MM in incremental savings through the optimization program in 2013• Built website to organize the project management process of taking a test from idea to reality• Designed and build dashboards using SiteCatalyst and Discover to provide insight into card acquisition channel performance• Consultant to SVP, VP and Director levels within Acquisitions on web analytics• Collaborated with Analytics, IT, E-Business, Card Acquisitions and Bank daily to enhance the online user experience• Acted upon data from web analytic findings to drive future optimization strategy• Technical lead for web analytics tagging and work closely with IT to ensure tagging integrity• Liaison between IT and marketing for all technical requirements and website change requestsSpeaking Engagements: Adobe Summit 2014 - ROI Conversion Allstars How to mitigate IT implementation risk while still driving business results.Awards: Discover President Plate Winner 2012 - Leadership Excellence Discover President Plate Winner 2013 - Team Achievement

Riverwoods, Il, Us

• Gathered and created quarterly reports that were then presented to all of Discover VP's and CIO regarding IT availability metrics and application availability.• Maintained the data integrity for the company's top 20 Critical/Core/Support applications in MySQL.• Rebuilt the Availability Management (AVM) website requiring extensive CSS/HTML modifications. This increased performance, maintainability and flexibility for future modifications.• Conceptualized and coded AVM's main page layout to highlight Discover's most critical applications and their availability. This is used by the CIO to get a snapshot of Discover's high revenue application performance.• Re-engineered the AVM ETL (Extract-Transform-Load) to run 40% faster by using ColdFusion and SQL to simplify queries.• Documented a 120 page file outlining used database tables and fields critical to the AVM database and website.• Designed and built an internal website to track management performance on service level agreements (SLM) using ColdFusion, jQuery, CSS, HTML and JavaScript.• Converted the SLM site to pull real-time data from 5 data sources instead of maintaining a database.• Added an Opt-In alert module to the SLM website and rolled out to all of Discovers IT department to assist in closing of tickets on time.• Assisted in the creation of Maestro jobs to run our teams ETL's.• Maintained internal web reports used by management and other Discover teams.• Updated the layout/design of the department Project Tracking Portal and database using jQuery, Datatables, ColdFusion, HTML, CSS and JavaScript.• Provided 24/7 technical support for teams internal website issues.• Updated and maintained 6 separate MySQL databases.• Designed and built an Access database to track company wide applications for testing.• Overhauled the method of reporting on mainframe tests and made it automated by use of VBA code in excel. ( 145 reports and sent over 400 emails in under 20 minutes)

I help make day to day decisions on how our community operates. I assist in maintaining a $600k budget as well as dealing with contracts and business decisions.