Eric Knope Email & Phone Number

Alpharetta, Ga

• Setup, configure, and maintain company networking infrastructure: Juniper SSGs, ScreenOS, SRX , Secure Pulse, Cisco 6500, FWSM, Nexus 5k, routers, switches, ASAs, F5 BigIP, Fortigate, Dell and HP chassis including Cisco 3130s and Dell 8024s, networking hardware clusters• Work with clients to identify the required connectivity then implement it allowing access to our datacenter via private links such as Ethernet circuits and/or site-to-site VPNs• Networking related projects including: firewall migrations to newer hardware as well as to other vendor platforms, auditing/cleanup of firewalls, implementing F5 load balance services• Architect, Implement, and test DR scenarios with clients to ensure redundancy in the event of an outage• Extensive familiarity with and regularly execute: change window/maintenance procedure, creation and renewal of certificates through certificate authority, DNS functionality and changes, network troubleshooting, high level data center tasks, server chassis tasks, IP/subnet architecture/management• Experience with network relate software such as: Wireshark, SolarWinds, IPAM, NCM, Splunk, etc.

Norcross, Ga

Alpharetta, Ga

• Support 300 users nation-wide located in 12 remote sites connected via MPLS network• Maintain all local and remote Cisco routers and switches• Project lead on Frame Relay to MPLS transition to remote sites• Rolled out new Microsoft Exchange 2003 Servers while maintaining existing email infrastructure• Implemented Blackberry Enterprise and Good Link Servers for mobile user devices• Maintain backups on servers using Symantec Backup Exec• Spear-headed VPN and Terminal Server project to allow remote user access• Build and maintain servers and end-users PCs• Primary support for all telephony issues• In charge of all IT infrastructure documentation, procurement, billing, inventory, reporting, and auditing compliance, etc

• Supported approximately 1000 employees including remote users utilizing IBM Lotus Notes• Dealt directly with users, remotely and locally, to analyze computer issues, render an appropriate solution and implement the best course of action• Built servers, desktops, and laptops according to given specifications and network requirements• Maintained backups of local site servers

• Helpdesk team member providing phone support for remote site and mobile users• Supported 1000+ users nation-wide made up of 7 remote sites• Provided desktop/laptop hardware support and break/fix• Managed user accounts utilizing Active Directory and Exchange System Manager

Management Information Systems

Education record

A+ CompTIA Network+ CompTIA Security+ Microsoft Certified Professional (MCP 2000) Microsoft Certified Systems Engineer (MCSE 2003) Cisco.