Eric Knope Email & Phone Number

Alpharetta, GA

• Setup, configure, and maintain company networking infrastructure: Juniper SSGs, ScreenOS, SRX, Secure Pulse, Cisco 6500, FWSM, Nexus 5k, routers, switches, ASAs, F5 BigIP, Fortigate, Dell and HP chassis including Cisco.
• Work with clients to identify the required connectivity then implement it allowing access to our datacenter via private links such as Ethernet circuits and/or site-to-site VPNs
• Networking related projects including: firewall migrations to newer hardware as well as to other vendor platforms, auditing/cleanup of firewalls, implementing F5 load balance services
• Architect, Implement, and test DR scenarios with clients to ensure redundancy in the event of an outage
• Extensive familiarity with and regularly execute: change window/maintenance procedure, creation and renewal of certificates through certificate authority, DNS functionality and changes, network troubleshooting, high.
• Experience with network relate software such as: Wireshark, SolarWinds, IPAM, NCM, Splunk, etc.

Norcross, GA

Alpharetta, GA

• Support 300 users nation-wide located in 12 remote sites connected via MPLS network
• Maintain all local and remote Cisco routers and switches
• Project lead on Frame Relay to MPLS transition to remote sites
• Rolled out new Microsoft Exchange 2003 Servers while maintaining existing email infrastructure
• Implemented Blackberry Enterprise and Good Link Servers for mobile user devices
• Maintain backups on servers using Symantec Backup Exec

• Supported approximately 1000 employees including remote users utilizing IBM Lotus Notes
• Dealt directly with users, remotely and locally, to analyze computer issues, render an appropriate solution and implement the best course of action
• Built servers, desktops, and laptops according to given specifications and network requirements
• Maintained backups of local site servers

• Helpdesk team member providing phone support for remote site and mobile users
• Supported 1000+ users nation-wide made up of 7 remote sites
• Provided desktop/laptop hardware support and break/fix
• Managed user accounts utilizing Active Directory and Exchange System Manager

Management Information Systems

Education record

A+ CompTIA Network+ CompTIA Security+ Microsoft Certified Professional (MCP 2000) Microsoft Certified Systems Engineer (MCSE 2003) Cisco.