•Promoted to Lead, Customer Success.•Increase adoption of Ascent Cloud Solutions by resolving customer issues and optimizing operational efficiencies for a portfolio of Global 500 companies.•Absorb support responsibilities following the disbandment of the support team, ensuring seamless support continuity.•Develop and execute team initiatives to improve performance and align with company goals.•Provide guidance and support to team members, promoting a collaborative environment.•Collaborate with the product team to provide customer feedback, influencing the development of new features and enhancements.

•Strengthened customer relationships by providing prompt and effective solutions, ensuring high levels of satisfaction and retention.•Implemented, trained, and supported a portfolio of 70+ key accounts, fostering strong relationships to drive growth and retention.•Conducted regular client reviews to identify opportunities for upselling and cross-selling, contributing to an increase in annual recurring revenue.

•Maintained high call volume to engage potential clients and introduce Ascent Cloud.•Qualified leads through targeted outreach and effective communication strategies.•Scheduled product demos to showcase the value and capabilities of Ascent Cloud's solutions.•Utilized Salesforce to track interactions, manage leads, and maintain accurate records.•Collaborated with the sales team to develop and implement effective outreach campaigns.

•Promoted to Power Banker•Consistently exceeded sales goals.•Maintained high call activity, managing a high volume of client interactions.•Assisted clients with mortgage processes, providing tailored financial solutions.•Passed the SAFE Mortgage Loan Originator (MLO) exam. •Attended exclusive company events, building relationships and expanding professional networks.

•Provided exceptional customer service and product knowledge to assist customers in selecting equipment and apparel.•Managed inventory and organized the sales floor to enhance the shopping experience.•Processed transactions efficiently while handling customer inquiries and resolving issues.•Promoted sales and special promotions to meet and exceed sales goals.

•Supported the planning and execution of American Junior Golf Association tournaments across the South Central USA.•Assisted in logistical coordination, including site preparation and equipment management.•Collaborated with team members to enhance operational efficiency and participant satisfaction.•Engaged with players and families to create a positive tournament experience.•Managed pace of play and served as a rules official, ensuring players were well-informed of their options under the rules of golf. •Managed team travel expenses, ensuring budget adherence throughout the internship.

•Provided exceptional customer service, ensuring a friendly and efficient experience.•Collaborated with staff to prepare for events and outings, ensuring all logistics were handled efficiently.•Managed the organization of golf clubs and carts, maintaining a smooth flow for incoming and outgoing players.•Welcomed guests upon arrival and built strong relationships with frequent guests, enhancing their overall experience and encouraging repeat visits.

•Achieved recognition as the top intern producer in the Western Michigan region in June 2016.•Obtained a Life and Health Insurance License, demonstrating commitment to professional development and industry standards.•Developed strong sales skills through client interactions, effectively communicating financial products and services.•Assisted clients in identifying financial goals and creating tailored insurance and investment solutions.•Collaborated with experienced advisors to gain insights into financial services and client management.