- Delivered exceptional customer service, managing quotes, orders, and troubleshooting effectively.- Maintained meticulous accuracy in quote and order entries for streamlined operations.- Collaborated with vendors to secure quotes and materials, optimizing supply chain efficiency.- Organized and filed orders and paperwork promptly to ensure data integrity.- Processed returns (RGA) and warranties in strict adherence to company policies.- Cultivated a cooperative work environment, championing Midland’s core values: Service, Quality, and Integrity.More Specifically for Me- Efficiently managed orders for select dealers, ensuring timely staging for pickup.- Developed an Excel-based report to optimize open order management, enhancing inventory control.- Created a comprehensive startup guide using OneNote to facilitate more efficient and effective training processes.

Website support specialist with an emphasis in customer service. I provide day-to-day operational support of 3M’s distributor portal, bCom.Using SAP, Salesforce and 3M internal websites, I solve various distributer and employee questions concerning website navigation, usability, errors and ordering failures. I'm part of a new team that was developed specifically to act as a liaison between customer service and IT. Our team is also responsible for controlling electronic ordering, supporting our electronic payment site and mapping/coding emailed orders to flow through our gateway quicker.

Social Media Marketing Professional Specializing in Facebook Advertising and Content Strategy.My daily activities at OSM include:• Daily communication & relationship building via phone with current & new clients to educate them on our current services & strategize plans to help their business grow online• Build strong relationships with customers focusing on consistent customer engagement & advocacy• Post to & maintain online social media sites & presences on a daily basis (Facebook, Twitter, Yelp, Google My Business, YouTube, Instagram)• Monitor & report analytics on all clients’ social media pages & create a strategic plan for their particular business.DUTIES & RESPONSIBILITIES:• Maintains & nurtures existing client relationships• Builds effective relationships & trust with clients• Manage time and use it responsibly & effectively to maximize efficiency• Identifies & monitors potential problem accounts, provides timely resolution ofcustomer complaints, concerns, & inquiries.• Initiates or takes correspondence regarding delinquency status; cancellations, updatescustomer account information. Negotiates payment of all current & past due accountsby direct telephone• Generates & develops existing business to meet specified financial & retentiongoals.• Initiate or takes correspondence regarding renewals, program changes, modifications ina timely manner• Enters customer data & other sales data for current/new customers into computerdatabase.• Coordinates with clients to develop brand objectives, implement monthly plans, &track results.• Conducts & analyzes market research; develops branding strategies based uponinformation.• Possesses & cultivates brand, marketing, & industry knowledge; demonstrates thisunderstanding in the creation & execution of marketing strategies. • Seeks/creates opportunities to expand business with current clients; identifies furtherbusiness needs & develops & presents solutions.

Kwik Trip has taught me much more than just basic cash handling skills and customer service. I've learned about their core values and how to put them to use such as respect, excellence, humility, innovation, work ethic, honesty, and integrity. I've learned what it takes to keep customers through consistent customer satisfaction. Kwik Trip has brought the better out in me as an employee and an all around person. Their mission statement is a mission statement that I stand by and believe in. It is something that I want to carry into my career.Kwik Trip's Mission Statement"To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone's life."

At Chippewa River Campground, I've helped them build a new network for their current campers, as well as incoming campers, on Facebook. New campers are now able to connect with each other much easier. Incoming campers are now able to see the friendly, tight-knit, community that is Chippewa River Campground. This is also a place that Brenda can connect with her campers to set up events, parties, or general information about what's going on at the campground.

At Lessons for Tomorrow, I've helped Renee build a buzz for her company on Twitter and Instagram. With that, I've helped her maintain her Facebook page with regular posts and interacting with customers. Currently, we are working together to create an easier page for her customers to sign up for her workshops and seminars.