Follow Up Boss @ Zillow Group

• Work with trial leads to ensure successful adoption of the CRM application. • Work with Leads to identify ways to make current processes more efficient by using Follow Up Boss.• Help Leads make the transition from discovering the software into full subscribers.• Created processes to expedite time to value for trial agents.• Created and host training webinars.

• Leverage product expertise and best practices to guide customers through the implementation process and satisfy their onboarding needs• Work to ensure successful adoption of the application across customer base• Work with customers to identify successes, overcome challenges, and continually improve efficiency and expanded use of the application• Collaborate with the Sales and Product Development teams to establish a seamless end-to-end customer experience• Provide support resources to identify and communicate customer needs to the development team

• Magnus Health is a leading healthcare SaaS product that provides Electronic Student Medical Records (EMR) to schools.• Manage over 100 schools in a territory(software education, site bug testing, and manage ticket escalations).• Provide on-site training for clients and potential customers. • Manage full cycle on-boarding process for new clients - train clients to be fluent in all aspects of Magnus Health by administering educational presentations online over the phone.• Experience with vendor transition and migrate.• Manage multiple implementation projects simultaneously.

• Manages multiple primary schools and college accounts by tracking client engagement, product usage, and improvement data.• Client advocate for product enhancement and communication to executive team and development team.• Trains clients to be fluent in all aspects of Magnus Health by administering educational presentations online over the phone.• Manages escalations with clients and client end user contacts by determining appropriate course of action.• Able to demonstrate the product and explain the economic benefits with technical expertise. • Answers client calls and emails to resolve account issues while maintaining high levels of satisfaction. • Supports the launch, training, and sustainability of Magnus Health.

Century 21 Triangle Group is located in the heart of Raleigh at North Hills. I was part of the TJ Lowe Team where I was responsible for:- Working with individual clients to research and find ideal living situations -- Balancing value, location, budget and other personal needs.- Draft contracts, negotiate points of importance, evaluate and adjust contracts, finalize and arrive at closing within scheduled dates. - Build marketing/advertising campaigns to create personal brand awareness throughout a market where thousands of competitors stand. - Utilize social media and create content to develop and maintain a presence- Attend, schedule, and negotiate inspections and other pre-closing activities to ensure clients are well informed of home conditions. - Establish a database management system to maintain contact with new and existing clients. - Generate, qualify, and convert prospects and referrals into new clients.- Attend on going Continuing Education courses to stay up-to-date on contract revisions. - Serve as a liaison between numerous different parties involved within a real estate transaction. - Using problem solving, negotiating and communication skills to mediate deals to closing.

Recruiter--------------------------------------------The Select Group (TSG) is an award winning staffing firm specializing in IT and Engineering professionals. Founded in 1999, TSG is headquartered in Raleigh, NC, with sales offices across North America.

Patriot Payment Group provides secure and reliable payment processing solutions to businesses across the US. Through our strategic partnerships we are able to determine and provide the best solution to meet our customers needs.