Eric Kwan Email & Phone Number

Singapore

Singapore

• Responsible for the overall growth strategy and profitability for P&C business• To deliver tailored local and regional strategies • Provide strategic oversight on division operations, target segments, financial results, portfolio management and business development• Deepen the footprint of Chubb Insurance Singapore in selected business segments• To achieve underwriting, operational and service excellence • Building a collaborative team and foster talents engagement

Singapore

- Recruit and organise the P&C team members and their job functions- Review and formulate underwriting guidelines- Responsible for the overall underwriting operation of the P&C Dept

Singapore

• Appointed member of the Management Team, Claims Review Committee and Underwriting Committee• Responsible for the establishment and overall management of the Distribution Division focused on intermediary management and partner engagement. Achieved a deepened footprint for a new insurer across major distribution channels for Property & Casualty, Accident & Health, Engineering and Specialty lines of businessKey Achievements• Successfully recruited more than 80 agents• Achieved a diversified portfolio mix of 30%-40% Non-Marine business from 2016-2018• Secured a number of facilities and schemes for professional indemnity, pleasure craft and private motor insurance with identified business partners and associations• Entered into facultative insurance collaborations on general liability and professional indemnity insurance • Won a number of large SMEs account in the commercial lines spaceKey Responsibilities• Execute HQ and local Management KPIs• Manage and lead the various distribution channels• Develop and execute core distribution strategies and align the company's overall best practices • Formulate Division guidelines and blueprint into targeted business segments • Execute an effective Intermediary Management function; recruitment, compensation, incentive, campaign management, events, training, compliance etc • Compare and review different policy wordings and contracts requirement• Advise partners and customers both on contractual and insurance requirement• Proactively build new business pipelines with identified partners• Work with legal representatives on policy wordings & claims matter• Review yearly reinsurance treaty structure• Budget planning• Audit preparation• Formulate & execute channel management strategy & remediation action plans• Channel performance review• Credit control review• Monitor claims development table by product line• Perform vendors’ assessment and evaluations for B2B, B2C e-platforms

Singapore

The Broking channel is the 2nd largest distribution channel in terms of Gross Written Premium (GWP) of the company. Reporting to the Chief Distribution Officer, this role is responsible for the top-line premium growth across all lines of business with delegated underwriting authority. From a strategic approach, the share of wallet size for both local and MNC brokers was increased sizablyKey Achievements• Increase brokers non-motor portfolio by more than 50% from 2013 to 2015 • MNC brokers business doubled during the same period. Major trading partners are Marsh, JLT, AON, Willis and Howden• Successfully secured a few P&C regional programs, a leader for some major local construction projects, accident & health affinity program and a breakthrough into public transportation motor insurance account • Achieved an overall loss ratio of <55%• Held the appointment of ‘Subject Matter Expert’ within Distribution division for Commercial Lines business• Successfully push digitalization and was the first channel to pilot the ‘Salesforce’ to enhance overall partners' experience• Selected as an ‘Organisation Talent’ since 2010Key Responsibilities• Plan and execute the distribution strategy for MNC and Local brokers• Deepen the footprint of a MNC insurer in the broking and reinsurance space• Manage a team of 15 members; from senior executives to senior managers• Manage both the New Business (‘Hunter’) and Renewal Business/Servicing (‘Farmer’) teams• Develop new business pipelines with identified partners• Ensure high renewal retention of upto 90%• Work with underwriters and AXA Corporate Solutions (ACS) on large and corporate risks while continuing to develop middle market business• Perform brokers segmentation and set KPIs with team members• Performance review• Provide inter-dept coaching and external training• Involved in the quotations of large accounts and strategising insurance proposals • Oversee more than SGD$150 million GWP by September 2015

Singapore

Led and managed one of the strongest teams under the Property & Casualty Dept. The team was responsible for the top-line premium growth across all lines of business with delegated underwriting authority. The team was assigned a group of brokers, agents and financial advisers to develop P&C business. Key Achievements• MNC brokers’ business grew by 100%• Construction/Engineering related business grew by more than 200%• Team’s gross written premium budget exceeded by more than 50%• Team achieved an overall loss ratio of 52%• Potential intermediaries’ portfolio exceeded budget by 35%• Achieved overall best team results Key Responsibilities• Grow MNC Brokers business• Develop Middle Market business with local brokers and agents to achieve a more diversified portfolio• Accelerate growth of Construction/Engineering-related business• Perform insurance wordings & contracts comparison for partners and clients• Identify intermediaries with huge potential to grow P&C portfolio• Agency recruitment• Provide internal coaching on a monthly & ad-hoc basis• Generate clients’ profiles & profitability reports, & review/confirmation of renewal terms • Answer intermediaries’ queries with regards to product range, recommending suitable coverage, claims procedure, & preparing quotations• Visitation to intermediaries on a periodic basis• Work with Regional Office and AXA Corporate Solutions (ACS) on mega risks and risk engineering assessment• Follow up on clients’ claims through the interaction with Claims Department • Assist the department in achieving premium growth & profitability targets for P&C business• Lead a team of 4 senior executives and 2 assistant managers in business development and underwriting activities in the department• Network and build rapport with intermediaries to develop P&C business portfolio

Singapore

The Property & General Accident Department was restructured in March 2005 to improve accountability and partners engagement. The Commercial Lines Department was formed to manage property & casualty, construction and engineering line of business and group health portfolio. Key Achievements• Formulated and reviewed the Underwriting Manuals for 5 major classes• Revamped and launched Biztrenz Package Insurance, & Foreign Worker Medical Insurance• Revamped Group Hospital & Surgical Insurance • Enhanced automation of various operations within the departmentKey Responsibilities• Formulate Dept Guidelines/Report/Proposal• Prepare yearly budget & business plan• Review yearly reinsurance treaties arrangement ie. Quota share, Surplus and XOL• Supervise a pool of 10 staff in the department• Performed line-by-line profitability analysis, on both accounting year and underwriting year basis e.g. Workmen’s Compensation Insurance, Liability Insurance etc.• Underwrite a wide spectrum of classes, including IAR, Fire, BI, EAR, CAR, FG, PG, Theft, Money, PL, WIC, E&O, PI & packaged insurance for different industries.• Generate clients’ profile & profitability report, review/confirmation of renewal terms of major accounts• Oversee a team of policy administration staff and documentation• Handle daily quotation requests from intermediaries and direct clients• Answer customers’ queries with regards to product range, recommending suitable coverage, claims procedure and preparing quotations• Help source for reinsurance support for direct account business• Direct involvement in setting premium target for each underwriter/staff, allocate gross premium target and assign account handler• Actively involved in market research, & product differentiation & improvement • Review guidelines, procedures and policy wordings periodically to ensure compliance with directives• Provide internal department as well as inter-departmental training

Singapore

Tasked to set up the company's Direct Business Dept. Managed a team of 6 staff to support market research, business development, client servicing, claims management and agency recruitment.Key Achievements• Successfully up-sell and cross-sell to major chinese-based clientele• Launched partnership with major chinese banks• Launched travel insurance sales to some travel agencies• Performed market research leading to more competitive product offers Key Responsibilities• Agency recruitment and performance review• Identify new markets for Personal line products• Underwrite and prepare insurance proposals to direct clients• Perform monthly and quarterly business analysis• Conduct business presentation to organisations and associations• Credit control• Claims management

Singapore

Joined as an underwriting executive performing underwriting and client servicing roleKey Responsibilities• Underwrite primarily property and general accident classes of insurance• Liaise with brokers and agents on major account renewal and placement• Monitor the underwriting performance of the dept• Liaise with reinsurers and reinsurance brokers for facultative reinsurance placement • Preparation of account summary and claims statistics on account renewals• Monitor property risk accumulation to ensure compliance

Bachelor Of Business, Insurance

Acii, Insurance