Eric Lam Email & Phone Number

Mountain View, California, United States

Managed the implementation of a 30-day automated patching program, assuring 100% adoption by working along application owners and stakeholders, ensuring regular security patch compliance for all IT managed systems.Revamped 34 site regional file share environments to 7 strategic regional sites for better resiliency, control and security of the data, while providing better experience for the end users.Collaborated with information security team to determine proper metrics and tracking of vulnerability remediation using Qualys and ServiceNow.Provide monthly and zero-day patching and remediation cadence, maintaining 98% patching complianceIntegration of Bluecoat IT systems, data and accounts to Symantec IT systems. This included migration of Bluecoat user mailboxes and accounts from 0365 to Symantec O365 tenancy. Migration of public folders to Symantec shared mailboxes in hybrid Exchange. Migration of the BlueCoat domains to Symantec domain services. Migration BlueCoat IT applications servers/data and closure of the Bluecoat datacenters.Completion of multiple integrations of data and systems for various acquisitions and divestitures. (Digicert, LifeLock, Broadcom)

Sunnyvale, California, United States

Oversaw design, evaluation and support of IT systems. Leading a team of fouradministrators; 2 Windows and 2 UNIX administrators; while being the primary on Windows, VMware andExchange.Major Projects Accomplishments: Migration from On-prem exchange 2013 to Office 365; 2400 mailboxes, Public Folders,implementation of ADFS along with MFA, Azure Application SSO. Implemented security policies for improving security posture. Multifactorauthentication through ADFS, separation of privileged accounts from standard logins. Datacenter migration to a colocation facility - migration of applications to new datacenter withminimal forklifting. Leveraged migration plans to convert physical servers on aging hardwareto virtual machines to reduce support cost and reduce datacenter footprint. AD 2012 Upgrade - Upgrading current 2003 mixed mode AD environment to AD 2012 Native.Reduce and consolidate domain controller sprawl. Implement latest security features likeApp locker to improve security posture.● Build out of SCCM 2012 for central management and reporting of all IT managed Windowsservers.● Completed migration to SCEP 2012 for servers to centrally enforce AV policies on allWindows based servers, plus allow central reporting of compliance deviations.● Implementation of agentless backup and replication of VMs using Veeam.

Sunnyvale

Primary Exchange administrator for 7 years with Exchange 2010 as of present. Environment consists of 6 DAG members locationally dispersed with HT/CAS servers situated behind F5 load balancers.Primary administrator on the virtualized infrastructure. 95% VMware infrastructure with more than 200 production VMs spread across 8 ESX clusters. 5% Hyper-V for VDI and RemoteApp applications.Responsible for all Windows server system management.Responsible for maintaining the Equity Edge server.Work with stakeholders to define business and systems requirements for new technology implementations.Approve and oversee IT aspects of user migrations and moves.Develop and implement all IT policies and proceduresPerform IT audit activity.Major Project Accomplishments:Design, deployment and migration from Exchange 2003 to highly available Exchange 2010 environment.Evaluated and Determined offsite disaster recovery solution for company's mission critical applications that have no inherent HA capabilities. Design, implement and maintain BlueCoat's VMWare environment. Multiple clusters with HA capabilities in multiple locations. Primary storage on Netapp. Provided an application model consisting of a development, stage, UAT, and production guest for each application.Migration of users from Packeteer domain to BlueCoat domain during acquisition of the Packeteer; migration of 500+ users was completed in 1.5 months.Design and migrate Exchange 2003 mail stores to Netapp SAN storage; configured three points of data resiliency using Netapp Snapmanager for Exchange, Snapvault and NDMP.Design and deploy the Blackberry Enterprise Server.

Troubleshoot and repair server based hardwareManage and maintain burn-in and test labs. This consist of an isolated network spanning out to three subnets, running Perl scripts and Apache based stress test environment.Support and train manufacturing technicians on assembly and use of test equipment.Documentation of operation procedures and creation of assembly and QA workflows