Eric Lefebvre Email & Phone Number

Boston, Massachusetts, United States

Roxbury, Massachusetts

Responsible for all aspects of Salesforce Administrator student internship program with Olivet Nazarene University. Guided interns through Salesforce internship using the gradual-release model leading to task and project completion. Provided program participants with one-on-one consultations and insured interns were exposed to industry-standard products and best practices. Coached inaugural cohort in full spectrum of Salesforce administration tasks detailed below leading to project achievement. ➢ Configuration, design, functionality, and end-user support of the Salesforce.com platform.➢ Configuration & maintenance of custom objects, record types, fields, page layouts, formulas, data validation rules.➢ Configuration & maintenance of triggers, custom workflows, approval processes, installed packages, etc.➢ Maintenance of user roles and profiles, security settings, access settings, etc.➢ Establishment of change control, system maintenance, configuration, development, testing, data integrity, etc.➢ Gathering & analyzing requirements and proposing solutions that leverage Salesforce functionality.➢ Translate solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.➢ Creation of sample Education Data Architecture (EDA) reports to be used for different business functions.➢ Service Cloud Console Layout Management.➢ Knowledge Article creation and configuration.

Roxbury, Massachusetts

Responsible for providing hands-on Salesforce training and support to teens and adults geared towards helping people achieve self-sufficiency in their personal life and promoting workforce development. Provided program participants with group and individualized consultations focused on achieving Salesforce Administrator certification. ➢ Assist participants with Salesforce Trailhead modules, projects, badges, & super badges.➢ Aid Executive Director with routine and complex Salesforce platform troubleshooting.➢ Guide program participants through all aspects of hands-on technical training.

Millbury, Massachusetts

Pizza restaurant committed to providing customers with the best food at a competitive price. ➢ Co-founded restaurant along with business partner leading to fully functional restaurant.➢ ServSafe Certified restaurant manager responsible for all aspects of business operations.➢ Responsible for restaurant operations from inventory management through meal preparation.➢ Managed restaurant personnel in proper food handling/preparation techniques and service.

Charlton, Massachusetts

Family-owned restaurant focused on delivering high-quality food at reasonable prices. ➢ Responsible for food preparation, line cook, and personnel oversight.➢ Managed day to day operations in absence of business owner.➢ Worked at fry/seafood station, deli station and pizza station.➢ Responsible for various food prep operations and cleanup.

Webster, Massachusetts

Indian Ranch is a concert venue located on the shores of beautiful Webster Lake. ➢ Responsible for food preparation, handling, and customer service.➢ Catered weddings, concerts, birthday parties and other various functions.➢ Prepared special meals for Indian Ranch performers.➢ Co-prepared meals with head cook.

Charlton, Massachusetts

The Overlook, affiliated with Masonic Health System of Massachusetts, has been providing more hands to help, more privacy to enjoy, and more ways to wellness since 1911. ➢ Responsible for dishwashing and dining set up/breakdown.➢ Catered weddings, birthdays, and other various functions.➢ Accountable for 200+ food orders per shift.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.96

Activities and Societies: IWL - Institute for Women's Leadership

Associate'S Degree, Business Administration And Management, General

Certified Salesforce Administrator - Adm201C, Business