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• Designed and Developed the Rational Re|Action Coaching™ Methodology for EYP• Aid clients in improving their relationships, careers, and day-to-day lives• Help individuals and organizations clarify their goals while identifying obstacles• Design and develop workable action plans and monitor execution• Create measurable results to track progress toward goals and aspirations• Facilitates Strategic Planning Sessions for Organizational Leadership in Education and Corporate America• Delivers speeches designed to inspire and motivate individuals to see opportunities

• Responsible for the management, overall coordination, and status reporting of technical projects.• Develop project plans to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations.• Work with clients to understand and translate their needs into IT system requirements and solutions.• Build business cases to support recommended solutions.• Directs and monitors work efforts, identifies resource needs, performs quality reviews, and escalates issues appropriately.• Responsible for tracking costs, and key project milestones and adjusting project plans and/or resources to meet the needs of customers.• Coordinates communication that may impact the scope, budget, risk, and resources of the project.• Stays abreast of current and emerging information technology.• May work closely with internal departments and outside vendors to ensure successful and quality project completion.

• Manage Quality Assurance Efforts for 6 Business Domains within a Shared Services Organization• Reported to the Assistant V.P. of Enterprise Quality Assurance Services and managed a staff of 30 professionals• Planned, evaluated, implemented, communicated, and provided client training for new technological enhancements• Provided specialized technical support and consultation to client and IT management - Acted as the point of escalation for any significant impacts identified by the test teams and/or project participants• Implemented a Performance Management Coaching Practice for Full-Time Employees (FTEs) which provided direction, and support, and set the stage for growth within the organization• Performed Performance Reviews for Quality Assurance Staff as well as design and monitor Career Development Plan• Responsible for the generation or review of the scope of work between Quality Assurance Resources and the other Project Team Members• Responsible for accurate and timely communication of testing needs (resources, tools, funding, etc.) and/or testing issues• Drove automation and implemented solutions that resulted in a cost saving of $1.5 million to the business unit• Ensured the operational procedures and project processes are consistent which resulted in saving of $1.8 million• Examined and augmented all program consulting resources• Ensured test resources were aligned to the right activity based on skillset, the test resources were leveraged at full capacity and the test resources were not assigned work outside of their realm of responsibility• Reviewed and approved all test summary reports post-execution with the project sponsor and project team and designated business leaders• Created Organizational Framework and implemented it in the entire Quality Assurance Practice• Managed Onshore and Offshore Resources for Multiple Projects – Procurement, Budgeting, and Project Work

• Supported Infrastructure and Processes that serviced bank Presidents, Vice Presidents, and Directors in 770 member locations nationwide• Managed software development testing for a $70.7-billion-dollar portfolio• Supervised the execution of test cases for clients and other websites according to the established standards and procedures• Reviewed and made recommendations for specific functional, automated test scripts as well as test plans• Provided feedback on comprehensive test plans (based on decomposed project requirements) that establish testing scope, approach, and focus• Tabulated and summarized test results and presented results to Upper-Level Management and our business partners• Collaborated with Business Owners and created Standards and Processes that Promotes Efficient Project Implementation

• Coordinated and Managed e-procurement and Grainger.com Builds - Managed Eprocurement projects using both adaptive and predictive methodologies - Organized the deployment and testing of Eprocurement customer registration requests in three test environments - Trained and mentored new team members and consultants on the E-procurement QA Processes• Coordinated and Managed e-procurement and Grainger.com Builds• Managed Eprocurement projects using both adaptive and predictive methodologies• Organized the deployment and testing of Eprocurement customer registration requests in three test environments• Trained and mentored new team members and consultants on the E-procurement QA Processes• Facilitated bi-weekly Build Meetings and Schedule Build activities with Infrastructure, DBAs, Developers and Quality Assurance Team• Participated in Joint Application Design/Development sessions - Procure information from project participants (Project Manager, Marketing, Developers, Infrastructure, etc.) used to create comprehensive test strategies