Eric Lomba Email & Phone Number

Bay City, Michigan, United States

Bay City, Michigan, United States

In charge of comprehensive oversight for project and program planning, which encompasses activities ranging from defining scope and budgeting to resource allocation, ensuring the delivery of high-quality outcomes, and maintaining exceptional customer satisfaction levels. Offering guidance and management for intricate, large-scale projects and programs.

Bay City, MI

• 7/14 – PresentWindstream Communications, Remote Office
• In this role, I lead process and/or development teams assigned to transformation projects of varying sizes in support of Engineering, IT, Operations, and Customer Care
• Application Owner and Development Team Leader for Blue Planet Inventory and various Logical Inventory OSSo Partnered with senior leadership to assess this commercial off-the-shelf solution as a replacement for multiple.
• Order Management Agile Product Owner for Digital Transformation projecto Responsible for long term vision/strategy of Order Management system and vendor relationshipo Order Management Design Team Lead
• Lead Design Architect for Metasolv Workflow and Product Catalog initiativeso Catalog design for Cloud, Internet, Security, SDWAN, UCaaS, and Wireless products
• Project Leader for Kinetic TV Inventory Systemo Lead a 5 member development team in creating a inventory and catalog system for the Kinetic TV engineering team

Bay City, MI

• As Process Lead, I managed Process Improvement projects of varying sizes for Engineering, Sales, Service Delivery, Customer Care, and Field Operations organizations utilizing traditional, Lean process, Kaizen, and Six.
• Order Management Agile Product Owner for Digital Transformation project o Responsible for long term vision/strategy of Order Management system and vendor relationship o Developed Order Management Workflow Standards o.
• Project/Process Lead for Enterprise Next Gen Metasolv Migration o Performed Impact analysis on Wholesale/Enterprise Order and Provisioning processes o Lead team in addressing gaps caused by account, catalog and.

Saginaw, Michigan Area

• Work with business units to improve business processes through best practice process improvement methodologies. My focus was primarily on the sales, marketing, and customer experience business units
• Performed continuous process reviews to align processes (models, goals metrics) with changing business conditions. Lead post launch process reviews to ensure models achieved set metrics
• Led the internal business units in the creation of business process diagrams, process control plans, and other process artifacts. Awarded for process improvement gains in Channel Sales E2E mechanization, XO Cloud 2.0.
• Successfully transitioned Concentric Cloud Services (XO Subsidiary) sales process into XO Communications systems and sales organization
• Mentored co-workers as they transitioned to the Business Process Analyst role

• System Manager for Online Feature Management IP Flex, OFM ESIP and XO Stats (significant components of the XO Business Center Web Portal) as well as various network monitoring vendor applications.
• Team lead responsible for the vision, strategy and all phases of the SDLC for the XO Business Center mobile application. Successfully launched billing, user management, and network statistics functions.
• Represented Care organization concerns regarding the XO WorkTime mobile application
• Increased operational efficiencies across the Care and Repair organizations through system and technology releases as well as increasing the quality of the user and customer experience
• Results of timely implementation and on-going support of Care Technology above reproach
• Led hundreds of projects and oversaw cross-functional teams to desired end-state system architecture

Saginaw, Michigan Area

• Deliver and develop technical and process training to all national call centers, sales and field services
• Create technical manuals and documents for telecom specific technology topics and internal CRM and provisioning systems
• Directed and authored internal Care Soft Skill educational videos
• Coordinate and schedule national call center training
• Responsible for eLearning application support, standards, and curriculum deployment
• Communicate/train internal learning developers on document design, eLearning software, web page development, SCORM compliance, and Learning Management System organization

Jacksonville, Florida Area

Aviation store/supply/operational fund management support for F-18 squadron.